Senior Analyst, Total Rewards Program & Portal Operations Lead

Description
Role Overview
The Total Rewards Program - Senior Analyst will support the operational management of the Total Rewards Portal, collaborating with cross-functional teams (Compensation & Benefits SMEs, IT, HR, Legal, Purchasing, Legal) along with varying levels of leadership across the US and the globe and external vendors. This role will ensure seamless portal functionality and user experience, drive well-executed program launches and updates, and deliver data-driven insights to improve employee experience and program effectiveness.
Key Responsibilities
Process and Governance

• Manage portal configurations, permissions, and user roles and ensure data integrity through regular audits and reconciliations
• Oversee the daily operations of the total rewards portal, ensuring seamless functionality and user experience
• Maintain end-to-end process documentation and escalation protocols to support consistent and efficient administration (e.g., program guides, RASIC, desk procedures, escalation matrix, change control process, etc.)
• Champion our governance model per program and host Steering Committee meetings by scheduling meetings, creating the agenda & content, and capturing actions/open items
• Conduct quarterly program reviews & audits using internal tools
• Monitor employee feedback channels, respond to inquiries and/or escalate to SMEs as needed

Reporting, Data Insights and Analytics

• Deliver dashboards and reports that provide insights on portal usage, employee engagement, and program performance based on measurement strategy
• Support compliance and audit requirements through accurate data management and reporting
• Measure communication campaign effectiveness in partnership with the Total Rewards Communications Consultant

Vendor/Program Administration

• Review and resolve inquiries, requests, and escalations from Vendor and Internal Teams and/or leadership
• Root cause issues as they arise and take a proactive approach by perform creating audit processes
• Manage vendor relationship, ensuring SLA/KPI adherence and timely issue resolutions
• Conduct regular vendor meetings to uphold relationship, resolve issues, track open items, etc.
• Ensure timely execution of invoicing by creating shopping carts, obtain approvals, and deliver PO details to vendors

Implement Program Enhancements & Changes

• Partner with internal teams and vendors to implement updates and new features
• Define project plans, gather requirements, and manage timelines for flawless executions
• Support content editor with changes in portal, per approved governance structure
• Conduct User Acceptance Testing (UAT) to ensure successful deployments and coordinate change management with Total Rewards Communications Lead

Continuous Improvement & Innovation

• Identify opportunities to streamline processes and enhance the employee experience.
• Stay current with industry trends and best practices in total rewards technology

Required Qualifications

• 5+ years of relevant Total Rewards experience, with a demonstrated progression in roles, responsibilities, or scope over time
• Bachelor's degree or higher in a technical field or equivalent experience
• Ability to work with customers to understand and define requirements, at both the technical and business level, with proven ability to manage expectations, deliver on time, and resolve issues effectively
• Detail oriented with the ability to handle multiple priorities simultaneously
• Must have the ability to accommodate global time-zones
• Proficient in MS Office (Project, SharePoint, Word, PowerPoint, and Excel)

Required Competencies

• Strong organizational skills and cross-functional collaboration skills.
• Analytical mindset with strong storytelling with data skills
• Able to work independently, take initiative, and not be afraid to lead or challenge status quo
• Excellent oral and written communication skills
• Strong interpersonal skills and demonstrated commitment to teamwork and partnerships
• Strong multi-tasking skills and ability to manage multiple priorities/assignments within restricted time constraints

Compensation
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $88,100 - 140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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