Senior Associate, Client Experience

About you

A hungry, strategic, creative, collaborative client expert who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters
• Storytellers
• Strategist
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

About the role

We are seeking a dynamic Senior Associate to support one of our largest digital-first accounts. In this role, you will help manage day-to-day account needs while collaborating closely with junior staff members, providing guidance and oversight to ensure work is delivered efficiently and at a high standard. You will also serve as a key client contact, helping maintain strong relationships and ensuring seamless communication between internal teams and the client.

The ideal candidate has healthcare communications experience within an agency environment, excellent writing and communication skills, and a proactive, resourceful, and entrepreneurial mindset. This individual will work closely with other DNA team members as well as a cross-functional group of experts from across the broader IPG  network to support campaign development and execution. 

What we are looking for:

• Experience developing workback plans and executing a material from ideation through client review processes (e.g., Veeva submissions, referencing, uploads)
• Proactivity when coordinating projects and managing timelines
• Experience working in a client-facing environment 
• Strong understanding of communications field, including digital/social media, as well as traditional public relations
• Attention to detail
• Strong presentation skills, poise and professionalism

The requirements

• Bachelor’s Degree or higher
• 2-3+ years of agency experience
• Understanding of communications in a regulated space
• Understanding or eagerness to learn how to work in integrated agency teams (Earned Media, Social, Partnerships, Creative)
• Can promote a culture of collaboration and teamwork across organizational functions
• Can handle multiple deliverables at once
• Outstanding communications skills (verbal, written, and presentation)
• Excellent organizational skills and attention to detail
• Focused on problem solving

dna – the details (this is the section where we humble brag)

dna was recently the winner of MM+M small healthcare agency of the year.

dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you’ll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us. We’re an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health Means Everything.

Salary range: $68,000 USD - $78,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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