Senior Associate, Client Experience

About you

A hungry, strategic, creative, collaborative PR pro, who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters
• Storytellers
• Strategist
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

What You Will Be Doing:

Our team is seeking a Senior Associate with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our long-standing biopharmaceutical accounts. As a Senior Associate, you will be responsible for supporting strategic integrated communications activities and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills, and an eagerness to learn and collaborate. You are proactive when coordinating projects and managing timelines and comfortable working in a fast-paced environment.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including digital, earned media, data and regulatory milestones, and branded/unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest and experience in social and digital content development.

Other responsibilities include, but are not limited to:

• Support paid media execution for an unbranded campaign, including copy development, managing approvals, coordinating with design teams, publishing content, and tracking performance reporting
• Develop and manage submissions to client medical, legal and regulatory reviewers via Veeva Vault approval system
• Serve as a day-to-day client contact, helping to deliver client-ready content with the oversight of digital specialists and CX counterparts
• Coordinate among interdisciplinary team of sci-comms, creative, digital, media and strategy, and ensure all activities you are leading are moving forward so deadlines are met
• Draft client meeting agendas and recaps, maintain internal trackers and project documentation, and support coordination of timelines, materials, and reporting deliverables
• Manage client status reports, including agendas, recaps, materials trackers, media trackers, and website analytics trackers
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports
• Support branded sponsored content work by evaluating potential partners, help develop client presentations, and coordinating execution of partnership with media partner

 What We Are Looking For:

• Fluency and/or familiarity with digital and social media
• Familiarity with data and regulatory milestone communications
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Budgeting and financial management skills
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals
• Proactive mindset with strong organizational and problem-solving abilities
• Ability to balance multiple priorities while maintaining high-quality deliverables

Basic Qualifications

• At least 2-3 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field

dna – the details (this is the section where we humble brag)

dna was recently the winner of MM+M small healthcare agency of the year.

dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you’ll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us. We’re an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health Means Everything.

Salary range: $68,000 USD - $78,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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