Senior Associate, Portfolio Administrator

If you’re looking for a meaningful career, you’ll find it here at Webster Bank, a division of Santander Bank, N.A.. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Commercial Loan Processor – Auto Decision position supports the centralized underwriting phase of the Loan Processing work stream for commercial loans within the Webster Bank Business Credit Center. The individual in this role will engage in data entry, file review, loan processing and closing activities to provide a credit decision by leveraging an automated decision model within the Business Loan Application workflow. They will seek to resolve issues and remove obstacles in the process and expedite promotion of the loan application to Closing. They will partner with other team members, including SBA Specialists, to deliver an industry-leading customer experience for both internal and external customers. This position requires the ability to multi-task, and work in a fast-paced environment so loan applications are processed timely, correctly, and as efficiently as possible. The incumbent may also provide team support functions related to general business and SBA Lending, as necessary.

What you will do

• Process business loans via the Bank’s Loan Origination System.

• Collect and review loan application information from sales colleagues and/or customers.

• Upload loan application information to the Bank’s electronic imaging system.

• Partner with SBA Specialists when necessary to ensure loan structures are appropriate.

• Generate Credit Approval Documents and Commitment Letters for distribution to the appropriate parties.

• Acts as the primary process owner of the credit request to ensure a timely and high-quality closing is achieved by tracking application status, following up on missing information, proactively solving problems, and collaborating with cross functional teams.

• Coordinates preparation of all necessary loan documentation and exercises preclosing quality control in preparation for deal closing and scheduling activities.

• Support the management of a business loan pipeline and work with others on the team to meet key metrics (i.e., turn-time) and Service Level Agreements.

• Respond to routine inquiries from colleagues and customers. Interpret questions/requests and ensure proper resolution.

• Support the team by following State and Federal regulatory requirements.

Skills and Abilities

• Strong knowledge of business/commercial lending

• Strong understanding of loan origination systems, loan processing and loan closing guidelines

• Ability to multi-task within a workflow process

• Excellent customer service skills

• Quick leaner in a fast-paced environment

• Problem solving skills

• Sense of urgency and ability to meet timelines

• Ability to work on a team and within a remote / hybrid environment

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required

• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred

Experience Qualifications

• 3-4 years required

The estimated hourly range for this position is $35.00 $38.00. Actual hourly rate may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Santander Holdings USA, Inc. and its subsidiaries (“Santander”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.