Senior Associate, Restaurant Partnerships Manager

Job Description
Chase is seeking a dynamic individual for a new role dedicated to expanding impactful dining partnerships linked to the recently relaunched Sapphire Reserve card and its reservation benefits. Reporting to the VP of Restaurant Partnerships and Reservation Strategy, this role aims to elevate the Sapphire Reserve Exclusive Held Table program by managing a pipeline of prospective restaurants and serving as the coordinator to ensure all aspects are organized appropriately.
As the Senior Associate, Restaurant Partnerships within the Chase Dining Strategy & Activations team, you will manage the Sapphire Reserve Exclusive Held Table program, coordinating with prospective restaurants, and ensuring organized execution of partnerships. Key responsibilities include project management with OpenTable, budget tracking, cross-functional collaboration, and relationship management with restaurant partners. You should have a minimum of three years of experience in partnership roles within the restaurant industry, strong project and budget management skills, and expertise in reservation systems. You should be tech-savvy, possess excellent communication skills, and be committed to fostering an inclusive environment while advancing Chase's dining benefits.
Job responsibilities

• Coordinate the Chase Sapphire Reserve Exclusive Tables program, focusing on process and project management to ensure collaborative development of new restaurant partnerships on OpenTable.
• Manage the dining partnerships budget across multiple projects, meticulously tracking commitments, invoices, and payments
• Drive cross-functional collaboration by coordinating with internal stakeholders, including corporate development, experiential, and marketing, and restaurant partners when finalizing a deal
• Serve as a point of contact for restaurant partners, diligently scheduling conversations, tracking progress on proposals, attending relevant events, and advising on learnings and suggestions.
• Support the ideation and organization of offerings connected to the held table program, ensuring alignment with Chase Sapphire's strategic goals and OpenTable's capabilities.
• Evaluate the impact of the held table program across different projects, determining appropriate measures of success and the utilization of benefits.
• Develop presentations to highlight the restaurant partnerships strategy, showcasing research, evaluation criteria, KPI measures, and competitive insights on comparable partnerships in the financial space.
• Stay up-to-date with industry news and trends to continually advance Chase's dining benefit offerings, engage in industry networking, and connect with stakeholders at Chase Dining, The Infatuation, Zagat, Love Local, and other Chase lines of business.

Required qualifications, capabilities, and skills

• 3+ years of experience in partnership or sponsorship roles, with a focus on the restaurant industry. Demonstrated project and account management skills, capable of overseeing multiple initiatives to successful completion.
• Expertise in budget and partner management, crucial for supporting large deals.
• Deep passion and knowledge of the restaurant and food/beverage industry.
• Skilled at aligning and integrating initiatives strategically, especially in collaboration with corporate development and legal teams.
• Proficient in crafting presentations and executive summaries for leadership, highlighting insights and strategic recommendations.
• Dedicated to fostering an inclusive environment, promoting diversity and collaboration among stakeholders.
• Strong networking abilities and thorough follow-up, ensuring effective relationship management and partnership growth, while advancing deals with corporate development and legal teams.
• Excellent research, writing, and editing skills, with the ability to effectively convey ideas and collaborate with partners and stakeholders.
• Experience with Microsoft Excel, PowerPoint, Keynote, and other presentation tools.
• Familiarity with Customer Relationship Management (CRM) systems, with experience in leveraging CRM tools to enhance partner relationships and drive strategic outcomes.

Preferred qualifications, capabilities, and skills:

• Bachelor's degree.
• Experience working with reservation systems such as OpenTable, SevenRooms, Resy, and Tock, with a proven ability to optimize these platforms to improve operational efficiency and customer satisfaction.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.