New York Life Insurance Company
Senior Associate, Service Insights & AI Solutions
Be an Early Applicant
As a Senior Associate, you will turn data into actionable solutions, collaborating with leaders to improve service outcomes, develop analytics tools, and present findings to stakeholders.
Location Designation: Hybrid - 1 day per week
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
*** Our preference is for hybrid candidates located in Bethlehem, Dallas, New York, Pittsburgh, or Philadelphia. However, we're open to considering remote arrangements for an exceptional candidate. ***
Role Overview:
Are you passionate about transforming data into actionable solutions that elevate service performance and customer experience?
We're seeking a Senior Associate, Service Insights & AI Solutions to bridge analytics, technology, and business partnership-helping to shape and execute strategies that enhance operational excellence through insight-driven action.
As a Senior Associate, you'll combine technical acumen with strategic collaboration to turn data into impact. You'll work closely with operational leaders and business partners to implement and scale analytics-driven improvements, leveraging tools such as Verint Speech, Text, and Desktop Analytics, as well as BI platforms and databases. This role goes beyond reporting-you'll help design, build, and embed solutions that drive measurable change and adoption across teams.
What You'll Do:
• Partner with business and operations leaders to translate insights into practical, scalable solutions that improve efficiency and service outcomes.• Participate in cross-functional initiatives leveraging advanced analytics and AI tools (e.g., Verint Speech, Text, and Desktop Process Analytics) to identify and execute improvement opportunities.• Design, develop, and maintain dashboards, reports, and analytics models that monitor performance and measure the impact of initiatives.• Ensure data accuracy, consistency, and reliability across all reporting and analytic deliverables.• Use SQL and other database tools to access, manipulate, and validate data from multiple sources.• Present complex findings to non-technical audiences in a clear, compelling, and actionable way.
What You'll Bring:
• Bachelor's degree in Business, Data Analytics or related field preferred.• Minimum 5 years' experience in related field• Strong analytical and problem-solving skills• Proficiency in MS Excel and solid experience with the MS Office Suite.• Experience with Tableau, Power BI, or similar visualization tools.• Hands-on SQL/database experience preferred -comfortable querying, joining, and validating data.• Excellent communication and storytelling skills, able to translate analytics into business context and influence decisions.• Highly organized with attention to detail and ability to manage multiple priorities in a fast-paced environment.
#LI - EM1
#LI - HYBRID
Pay Transparency
Salary range: $97,500-$120,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93007
#GBS
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
*** Our preference is for hybrid candidates located in Bethlehem, Dallas, New York, Pittsburgh, or Philadelphia. However, we're open to considering remote arrangements for an exceptional candidate. ***
Role Overview:
Are you passionate about transforming data into actionable solutions that elevate service performance and customer experience?
We're seeking a Senior Associate, Service Insights & AI Solutions to bridge analytics, technology, and business partnership-helping to shape and execute strategies that enhance operational excellence through insight-driven action.
As a Senior Associate, you'll combine technical acumen with strategic collaboration to turn data into impact. You'll work closely with operational leaders and business partners to implement and scale analytics-driven improvements, leveraging tools such as Verint Speech, Text, and Desktop Analytics, as well as BI platforms and databases. This role goes beyond reporting-you'll help design, build, and embed solutions that drive measurable change and adoption across teams.
What You'll Do:
• Partner with business and operations leaders to translate insights into practical, scalable solutions that improve efficiency and service outcomes.• Participate in cross-functional initiatives leveraging advanced analytics and AI tools (e.g., Verint Speech, Text, and Desktop Process Analytics) to identify and execute improvement opportunities.• Design, develop, and maintain dashboards, reports, and analytics models that monitor performance and measure the impact of initiatives.• Ensure data accuracy, consistency, and reliability across all reporting and analytic deliverables.• Use SQL and other database tools to access, manipulate, and validate data from multiple sources.• Present complex findings to non-technical audiences in a clear, compelling, and actionable way.
What You'll Bring:
• Bachelor's degree in Business, Data Analytics or related field preferred.• Minimum 5 years' experience in related field• Strong analytical and problem-solving skills• Proficiency in MS Excel and solid experience with the MS Office Suite.• Experience with Tableau, Power BI, or similar visualization tools.• Hands-on SQL/database experience preferred -comfortable querying, joining, and validating data.• Excellent communication and storytelling skills, able to translate analytics into business context and influence decisions.• Highly organized with attention to detail and ability to manage multiple priorities in a fast-paced environment.
#LI - EM1
#LI - HYBRID
Pay Transparency
Salary range: $97,500-$120,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93007
#GBS
Top Skills
Desktop Analytics
Excel
Ms Office Suite
Power BI
SQL
Tableau
Text
Verint Speech
New York Life Insurance Company New York, New York, USA Office
51 Madison Avenue, New York, NY, United States, 10010
New York Life Insurance Company Jersey City, New Jersey, USA Office
New York Life Insurance Company Jersey City, NJ Office
30 Hudson Street , Jersey City, New Jersey, United States, 07302
Similar Jobs at New York Life Insurance Company
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead the digital content strategy for New York Life, unifying messaging across platforms, guiding user experiences, and optimizing content delivery while managing a team.
Top Skills:
Ai-Powered Content Creation ToolsHeadless Content Management SystemsSeo
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Senior Associate in Change Management supports transformation initiatives, executing change management plans, tracking progress, and coordinating with stakeholders to ensure successful adoption of new processes and technologies.
Top Skills:
MS OfficeSharepointSmartsheetTeams
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Data Governance Senior Associate ensures data accuracy and consistency across NYL REI, supports governance framework, and collaborates with cross-functional teams for improved data processes.
Top Skills:
DealpathPrecision LmQlikYardi
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
