Senior Associate Tokenization Product Operations

Job Description
Lead product development with a focus on customer experience in the Tokenization team as a Senior Product Associate.
The Commerce Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
As a Senior Product Associate on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs.
Job responsibilities

• Lead projects from initial concept through final delivery by defining objectives, developing a clear roadmap, and coordinating cross-functional teams throughout each phase.
• Facilitate knowledge-sharing workshops and provide tokenization domain expertise to agile development teams
• Simplify complex data insights and workflows to create product experiences that are easy for customers to understand and act upon.
• Partner with analytics teams to track key metrics and deliver actionable reports that inform product decisions.
• Analyze outcomes against success metrics, gather feedback, and document lessons learned to inform future initiatives.
• Work with Product Owners and stakeholders to identify & translate business needs and initiatives into detailed user stories and process flows for development, set measurable goals, and determine key performance indicators to track progress and impact.
• Communicate effectively among product, design, engineering, analytics, and business teams to ensure transparency and resolve issues promptly.
• Review project status, address risks or roadblocks, and adjust plans as needed to keep the initiative on track.
• Oversee testing, quality assurance, and stakeholder reviews to certify that deliverables meet requirements and are ready for launch.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production ready.
• Collaborate with product, analytics, business, design, and engineering teams to define and drive product and design strategies and with developers and testers to ensure requirements are accurately implemented in technical designs, test plans, and scripts

Required qualifications, capabilities, and skills

• Possess 3+ years of hands-on experience in product management within financial services and digital environments, demonstrating a strong track record of delivering impactful solutions.
• Exhibit a genuine passion for understanding customer needs, with proven ability to translate insights into innovative digital products that enhance user experience and drive business value.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.