Cvent Technologist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Cvent Technologist is a highly skilled, client‑facing expert in Cvent event technology. They build and lead sophisticated Cvent registration experiences, coordinate attendee data and communications.

This person is organized, proactive, and confident with clients; they use technology to streamline workflows and build registration systems that balance excellent attendee experience with operational accuracy. They uphold all client standards for compliance, branding, data quality, and communication.

What You’ll Do:

• Serve as a trusted advisor on Cvent configuration, site architecture, attendee paths, and data strategy. Lead discovery discussions to determine event goals and recommend the optimal build approach.

• Provide clear, confident direction to stakeholders, explaining recommended configurations and impacts. Develop creative, scalable Cvent solutions for complex builds, VIP workflows, and unique registration scenarios.

• Build Cvent registration sites end‑to‑end, ensuring strong user experience, accurate data capture, and alignment with client standards. Configure advanced rules, housing/air pages, sessions, and communication workflows to meet event needs. Ensure all builds comply with client’s testing, content, branding, and data‑privacy requirements.

• Handle communications within assigned event inboxes using rules, templates, and organizational tools. Triage and respond to attendee questions quickly and professionally. Build, test, and target all Cvent communications (automatic and custom) in line with client standards.

• Establish and communicate clear results, timelines, and next steps to keep site builds on track. Coordinate content collection, testing cycles, and launch milestones. Run multiple events simultaneously across varying lifecycle stages.

• Independently troubleshoot platform issues using internal resources, client resources, and CVENT support. Call out platform bugs when needed and anticipate stakeholder/attendee needs before issues arise.

What We’re Looking For:

• Experience with Cvent integrations (Marketo, mobile apps, check‑in or scheduling tools).

• Experience coaching colleagues on Cvent features.

• Background in complex, multi‑hotel, or VIP‑heavy programs.

• Cvent certification(s).

• Event Technology Expertise — Deep proficiency in Cvent (registration, housing, advanced rules, reporting) with ability to design scalable solutions that balance attendee experience and operational accuracy.

• Client Consulting & Influence — Translates event goals into effective solutions; delivers clear, executive-level guidance and confidently explains technical recommendations to stakeholders.

• Operational Excellence — Leads multiple concurrent events with strong organizational discipline, data accuracy, and attention to detail; maintains precision in rooming lists and billing records.

• Problem-Solving & Independence — Troubleshoots issues proactively using internal and external resources; makes sound decisions quickly under pressure with minimal direction.

• Workflow Optimization & Communication — Leverages technology (Cvent, Outlook, Excel, integrations) to streamline processes; handles high-volume communications with clarity, reliability, and professional presence.

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!