Senior Benefits Managed Service Specialist

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist in US payroll and benefits. The Benefits Administration Managed Services Specialist is responsible for delivering accurate, compliant, and reliable end-to-end benefits administration support for customers using HiBob's benefits solutions. Acting as a trusted operational partner, this role ensures benefits processes run smoothly through proactive checks, expert handling of enrolments and life events, and close collaboration with internal teams and external benefits providers. The specialist plays a critical role in reducing customer effort, ensuring employees receive the correct benefits at the right time, and upholding HiBob's benefits administration quality standards throughout the employee lifecycle.
**Note: We will only consider candidates who can work EST due to business need **
Job Requirements
Requirements

• Experience in a Managed Services or Bureau-style environment.
• Demonstrable US benefits administration experience in a fast-paced, multi-client environment.
• Strong knowledge of US benefits regulations and compliance requirements (e.g. ACA, ERISA, COBRA, eligibility and enrolment rules).
• Experience handling high-volume benefits enrolments, life events, and ongoing administration with accuracy and efficiency.
• Proven ability to optimize benefits administration processes and drive continuous improvements.
• Strong analytical skills with the ability to identify benefits discrepancies, eligibility issues, and data anomalies.
• Excellent communication skills to clearly explain complex benefits concepts to clients and internal teams.
• Experience using benefits administration platforms or HRIS solutions (bonus points for HiBob, or other cloud-based HR/benefits systems).

Advantages:

• Experience in Saas technology along with Payroll
• Previous experience working with global teams
• Previous experience with Enterprise Customers
• Experience onboarding customers into a new managed service/ outsource function
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations

Job Responsibilities
What will you do?
As our Benefits Managed Service Specialist, you will:

• Serve as the primary point of contact for benefits administration processing and issue resolution within the Managed Services Bureau.
• Ensure benefits accuracy through thorough reviews and adherence to regulatory, carrier, and plan-specific requirements.
• Manage high volumes of benefits enrolments, life events, and ongoing changes while maintaining efficiency and quality within strict deadlines.
• Proactively identify and implement process improvements to enhance the bureau's benefits administration service delivery.
• Support new client onboarding by validating benefits data, ensuring accurate setup, and coordinating effective go-live and transition activities.
• Assist in training and mentoring junior benefits administration team members, sharing best practices and operational knowledge.
• Effectively escalate complex benefits-related issues to internal teams or external providers while maintaining clear, proactive communication with clients.

Base salaries for this role range from $85,000 - $110,000 per year.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
Benefits
Why work with us
At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift

Location Eligibility: While this is a remote position, [Company Name] is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment
Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.