Senior Salesforce Business Analyst

• Gather and document requirements from business stakeholders and translate business needs into Salesforce solutions, configurations, and system design. 

• Assess existing solutions and user behaviors to identify areas for improvement, including Salesforce user experience, automation, reporting, and data integrity.

• Conduct gap analyses to determine areas for business opportunities, with a focus on leveraging Salesforce standard functionality vs. custom solutions. 

• Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns. 

• Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly. 

• Document as-is and to-be process maps based on interviews with business stakeholders. 

• Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met. 

• Identify opportunities for improved data quality and translate business needs into reporting requirements. 

• Successfully multi-task across several concurrent priorities. 

• Build strong, trusted relationships with stakeholders across the organization, influencing outcomes and ensuring solutions align with business priorities. 

• Manage multiple priorities effectively, contributing to cross-functional initiatives that support Risepoint’s mission to expand access to affordable, workforce-relevant education. 

What Success Looks Like

• Business needs are clearly translated into effective Salesforce solutions that improve user experience, streamline processes, and support student success outcomes. 

• Projects and enhancements are delivered on time and meet business requirements, with strong collaboration across stakeholders, development, and QA teams. 

• Data quality, reporting, and system performance are continuously improved, enabling better decision making and more efficient support for university partners and students. 

How Impact Will Be Measured

• Delivery of High-Impact Salesforce Enhancements: Successfully gather and translate business requirements into prioritized user stories, contributing to the on-time delivery of key improvements within the Student Success Center product. 

• Process & Experience Improvements: Identify and implement opportunities to streamline workflows, enhance user experience, and increase adoption of Salesforce standard functionality across stakeholder groups. 

• Data Quality & Decision Support: Strengthen data integrity and reporting capabilities, enabling stakeholders to access reliable insights that improve decision-making and better support university partners and student outcomes. 

Experience That Matters Most

• Salesforce & Business Analysis Expertise: 5+ years of experience in business analysis, product analysis, or technical support, including hands-on experience translating business needs into Salesforce solutions; Salesforce Administrator certification preferred. 

• Requirements & Delivery in Agile Environments: Proven ability to gather, document, and translate requirements into user stories, with experience supporting Salesforce enhancements in Agile frameworks and partnering closely with development and QA teams. 

• Analytical, Communication & Stakeholder Management Skills: Strong problem-solving, process analysis, and documentation skills, with the ability to build relationships, communicate complex concepts clearly, and influence stakeholders across cross-functional teams; bachelor’s degree in a related field preferred. 

Experience That's Great To Have

• Experience working in higher education, edtech, or student success environments, with an understanding of the systems and processes that support learners and university partners. 

• Salesforce Administrator certification or experience supporting Salesforce configuration, reporting, or data management beyond core business analysis responsibilities. 

• Experience leading or supporting business transformation initiatives, including evolving processes, driving user adoption, and leveraging new technologies (including AI-enabled tools) to improve efficiency and scale impact. 

• Business Analysis Expertise: 1-2 years specifically performing in a Senior Business Analyst role preferred.