Senior Business Analyst

We are seeking a Senior Business Analyst to join our delivery team. This role bridges client business needs and delivery execution by leading discovery sessions, capturing requirements, and translating them into actionable deliverables for technical teams. Beyond traditional business analysis, this role also helps clients connect requirements to measurable outcomes, KPIs, and business value. Experience with Adobe platforms (Commerce, AEM, AEP, etc.) is strongly preferred, as many of our projects are within the Adobe ecosystem. 
 
Job Duties & Responsibilities: 

• Ability to work on site with client in London, England. 
• Establish and foster stakeholder relationships and manage client expectations and dependencies 

• Work with our client’s business stakeholders to understand their business goals, strategies, KPIs, and business functional requirements 

• Plan and facilitate requirements discovery workshops with a focus on aligning features to outcomes 

• Lead the elicitation, prioritization and documentation of business and functional requirements 

• Ensure requirements meet client needs while remaining within the defined project scope 

• Ensure requirements are feasible, trackable, and measurable against defined KPIs 

• Develop use cases, user stories, acceptance criteria, and supporting artifacts 

• Collaborate with Technical Architects and Development Leads to ensure that the technical solutions meet the desired business outcomes 

• Translate business requirements into functional specifications during refinement sessions, sprint planning, and throughout delivery 

• As part of a project team, communicate the business requirements and functional specifications during internal refinement sessions, sprint planning, and as support for the development team throughout the implementation process 

• Provide recommendations for business process redesign and documentation as needed for new technology 

• Investigate problems and defects that arise during implementation and deliver or recommend solutions 

• Planning and supporting User Acceptance Testing, ensuring test scenarios validate key outcomes 

• Maintain clear and current documentation on system functionality and features 

• Lead the reporting and tracking of project team performance metrics 

• Participate in client product demos and internal leadership project review sessions to ensure outcomes are meeting project expectations and goals 

• Contribute to retrospectives and internal initiatives to improve KPI alignment 

 
Qualifications: 

• Experience working hands-on with projects involving Adobe Experience Manager 

• 5-7 years of technical business analysis experience 

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field 

• High level of business acumen coupled with technical understanding of ecommerce sites and platforms 

• Demonstrated success in a fast-paced, team-oriented environment 

• In-depth knowledge of ecommerce business operations and systems requirements processes 

• Ability to foster relationships across different business units as well as with clients 

• Proven ability to successfully manage complex project deliverables 

• Experience working within a defined SDLC 

• Experienced stakeholder leadership skills with enterprise organizations 

• Bonus: Experience working with or implementing Content Management Systems like Adobe Experience Manager or other Commerce systems like SalesForce Commerce Cloud or Shopify Plus 

 
Preferred Skills & Technologies: 

• Experience with project management tools, enterprise-level content management systems, software development methodologies (Agile, Waterfall) and ADA accessibility tools 

• Knowledge of KPI frameworks, reporting, and measurement approaches 

• Experience with translating business requirements into workable ADA complaint business solutions 

• Familiarity with at least one of accessibility validation techniques using tools such as Accessibility Management Platform, AXE Chrome Plugin, FireEyes, Total Validator, WorldSpace