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The Senior Business Operations Associate will analyze business trends, communicate insights to stakeholders, and drive operational improvements across departments.
About the company:
ResortPass is redefining what it means to be a hotel guest. We’re building a new category in hospitality: day access to luxury hotel experiences from breathtaking pools and private beaches to deluxe spas and wellness recharges so people can escape without an overnight stay.
Our marketplace now connects guests with 2,300+ partner hotels and resorts, including Ritz-Carlton, Four Seasons, Marriott Hilton, and more. We’ve helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible. The result: unforgettable experiences for guests and new revenue streams for partners.
Backed by some of the best consumer and growth investors, including CRV, Declaration, Brian Kelly (The Points Guy), WME, FJ Labs, and more, ResortPass is scaling a product people love and creating an entirely new way to experience hospitality.
About the role
The Senior Business Operations Associate will be a strategic partner across the business who gets into the weeds of our data. You are comfortable in both generating insights and working with stakeholders to implement your proposed solutions. You have strong technical skills but also can communicate effectively with stakeholders across the organization, including senior management.
This role will be in person at our energetic NYC headquarters. The base salary for this role will range from $130,000 - $160,000 per year, and will be eligible for equity, commensurate with experience.
What you'll do
- Analyze trends and underlying issues within the business; you will be responsible for understanding impacts in a multi-sided marketplace
- Effectively communicate learnings and recommendations to key stakeholders; you will collaborate with stakeholders from across the organization to develop and deliver on your roadmap
- Drive improvements in our operations with stakeholders across marketing, sales, account management, etc.
- Collaborate with leadership to drive strategic and financial planning for the business
- Prepare board materials and similar presentations
Your experience
We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!
- 3+ years experience in a Business Operations, Business Analyst or Product Strategy/Analytics role at a high growth tech company
- Experience working in management consulting, investment banking, or venture capital preferred
- Must be proficient with SQL and have experience with data visualization tools such as Tableau or Looker
- Extremely comfortable with financial modeling and complex data analysis
- Excellent written and verbal communicator; you have the ability to tell a story combining data with qualitative insights, and you understand how to tailor your communication to any audience
- You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees
- Bonus points if you have
- Marketplace experience
- Experience with marketing/growth analytics (LTV/CAC, Retention, etc.)
Benefits
- Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
- Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
- 401k plan — Save for your future with a 410k plan offering.
- Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
- Commuter Benefits
- Paid parental leave
- Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit
Top Skills
Looker
SQL
Tableau
ResortPass New York, New York, USA Office
New York, NY, United States
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