Senior Business Operations & Enablement Analyst, NA P&C

Role Details

Job Title: Senior Business Operations & Enablement Analyst, NA P&C

Location: New York City, NY, Hybrid

Employment Type: Full time

Help us insure it

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.

At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

Role Overview

Supports distribution operations, strategic execution, and business operations across NA P&C by developing actionable insights, coordinating cross-functional initiatives, and improving operational effectiveness. The role combines business analytics, operational execution, and enterprise coordination to support growth, enhance organizational performance, and build scalable business capabilities. Develops and manages KPI frameworks, broker reporting, executive dashboards, and operational reporting that enable data-driven decision making across NA P&C.

Key Responsibilities

• Distribution Operations

  • Support distribution operations through broker analytics, reporting, pipeline visibility, and cross-functional coordination

  • Develop reporting and actionable insights to identify growth opportunities, strengthen broker relationships, and improve distribution effectiveness

  • Partner with underwriting and distribution leadership to improve coordination, visibility, and operational effectiveness across the organization

  • Identify opportunities to leverage AI, automation, and analytics to enhance broker intelligence, reporting efficiency, and operational coordination

• Strategic Execution Support

  • Support execution of strategic initiatives through project coordination, roadmap management, executive reporting, and progress tracking

  • Coordinate cross-functional initiatives and stakeholder alignment across Distribution, Underwriting, and corporate functions

  • Identify operational gaps, execution risks, and process improvement opportunities across underwriting and shared functions

  • Support development of scalable operating processes, reporting frameworks, and management routines that improve organizational effectiveness

  • Leverage automation and AI tools to improve execution tracking, workflow efficiency, documentation, and organizational visibility

• Business Performance & Analytics

  • Develop and manage KPI frameworks, executive reporting, and operational dashboards across NA P&C

  • Analyze financial, operational, and business performance data to identify trends, risks, and growth opportunities

  • Support forecasting, business performance management, strategic planning, and budgeting activities in partnership with Finance and business leaders

  • Apply AI and advanced analytics to enhance reporting, operational insights, forecasting, and decision support

What You Bring

• Minimum of 5 years of experience in strategy, operations, business operations, consulting, analytics, or operational transformational roles

• Bachelors Degree in Business Administration or related field

Other

•Demonstrated ability to manage multiple initiatives and operate effectively in fast-paced, ambiguous environments

•Strong analytical and business problem-solving capabilities, including experience with reporting, KPI development, and operational insights

•Experience supporting cross-functional initiatives, operational planning, or strategic execution efforts preferred

•Exposure to insurance, financial services, distribution, underwriting operations, or other complex operating environments preferred

•Experience working with financial reporting, forecasting, budgeting, or business performance analysis preferred

•Strong proficiency with reporting, analytics, and productivity tools (e.g. Excel, Power BI/Tableau, PowerPoint, project management tools, etc.)

•Self-Starter: Proactive and comfortable operating in ambiguity with minimal oversight. Naturally takes ownership, drives follow-through, and anticipates organizational needs before being asked.

•Execution-Oriented: Highly organized with strong project and operational management instincts. Able to bring clarity, prioritization, and discipline to complex, fast-moving environments with multiple stakeholders and competing priorities.

•Analytical & Business-Minded: Able to synthesize financial, operational, and external data into actionable insights and practical business recommendations. Strong critical thinking and pattern recognition capabilities.

•Technology-Savvy & AI-Curious: Hands-on and comfortable leveraging AI, automation, analytics, and modern productivity tools to improve operational efficiency, reporting, decision-making, and organizational effectiveness. Actively seeks opportunities to   apply technology to solve business problems and create scale.

•Strong Communicator: Able to communicate clearly and concisely with senior leadership.

•Cross-Functional Influencer: Builds strong relationships and credibility across business units and corporate functions. Able to influence stakeholders and drive coordination without relying on formal authority.

•Operationally Curious & Continuous Improvement Mindset: Naturally looks for inefficiencies, operational gaps, and opportunities to improve processes, visibility, and business performance. Pragmatic and solutions-oriented.

•Results-Oriented: Resourceful, pragmatic, and action-oriented with a strong bias toward execution and problem-solving. Focused on outcomes, continuous improvement, and creating leverage in fast-moving environments.

•Adaptable & Resilient: Comfortable managing shifting priorities, high-visibility work, and evolving organizational needs in a fast-paced and changing environment.

What We Offer

• Competitive salary and comprehensive benefit package

• Strong learning culture with ongoing development opportunities

• Opportunities for growth and career advancement

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off

• Paid parental leave

• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription

• Student loan matching program

• Employee discount program

• An opportunity to do meaningful work and love what you do

About Us

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things.

Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to age, ancestry, citizenship, color, family or medical care

leave, gender identity, genetic information, marital status, medical condition, national

origin, physical or mental disability, protected veteran or military status, race, ethnicity,

religion, sex (including pregnancy), sexual orientation, or any other characteristic protected

by applicable local laws, regulations and ordinances.

Pay Transparency

The pay range for this position is $125,000-$156,000, which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

As an insurance company, we comply with certain federal, state and local laws such as the

Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts

our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will

consider qualified applicants with arrest or conviction history in compliance with applicable law

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