Senior Business Transformation Manager

Position Purpose:
Through collaboration with the business and IT, lead programmatic efforts to drive operational efficiency. Results achieved through assessment benchmarking, customer journey mapping, current and future state process flows and gap analytics, strategic recommendations, financial optimization, organizational change management, governance, and implementation. Additionally responsible for coaching and mentoring associates.

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Experience in Medicare and Duals preferred.

• Establish as a strategic partner through gaining knowledge of the business / technology, building trust, and demonstrating value.

• Provide guidance and leadership and encourage collaboration to diverse, cross-functional stakeholders.

• Make independently ideated, informed business recommendations.

• Leads jumbo initiatives (defined as impacted 1k+ people, 3-5 business functions, or 75%+ reengineering of an existing process). May act in a support role for enterprise transformation initiatives (defined as impacting 5k+ people, 5+ business functions, or creating / full replacement of an enterprise process).

• Lead large scale workshops including all levels (i.e., individual contributor to Executive leadership) of employees through strategic, organization design, technology prioritization decisions, root cause analysis, and process mapping.

• Execute external research and the Capability Maturity Model to develop and execute an initiative scope specific diagnostic tool.

• Lead validation and results consolidation into a high quality, executive deliverable, which includes findings and multi-year strategic roadmap to address identified opportunities.

• Independently identify, establish, and quantify measurable business benefits (financial/non-financial) achieved as a result of services provided including: business/technical transformation, customer centricity, operational excellence, organizational change management, and strategic planning.

• Assist / coach associates as needed.

• Demonstrate thought leadership through out of the box thinking and leveraging Healthcare Industry knowledge.

• Demonstrate leadership qualities of mentoring, purpose driven thinking, principled agility and being focused driven through results oriented actions.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience:
Bachelor’s degree in related field or equivalent years of experience. 5+ years of experience in at least two of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management.
License/Certification: Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act