Senior Client Technical Support Engineer

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

We are looking for a support engineer to join our client services team. Our collaborative environment puts clients first and relies on innovation, technical know-how, and collaboration. You are comfortable troubleshooting technical issues and speaking with customers about their issues and questions. As our newest Senior Technical Support Engineer, you'll be a major contributor to our success by working across clients to provide assistance and guidance at every step of the process. Your technical contributions will create high impact solutions for clients, facilitate continuous delivery for our service level agreement for high-traffic websites and mobile applications in the credit score and reporting industry. This is considered a role where you can grow into a deployment engineer or software engineer.  

This role is subject to on-call rotations after a ramp/training period.

You Will:

• Lead technical support assistance for Array's growing roster of clients.
• Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
• Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
• Create support documentation for internal and external use to further educate the organization and client base.
• Collaborate with other teams to further strengthen Array's suite of products.
• Ability to excel in a collaborative startup.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You Have: 

• 2+ years experience providing technical support in a remote environment. 
• Ability to manage multiple issues at once, context switch and have a client centric approach in everything you do. 
• Previous experience working with REST APIs.
• Previous experience working with SQL.
• Familiarity with JavaScript or front end web/app development.
• A broad interest and technical background.
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $70,000+ base salary, depending on experience

Expected interviews: Recruiter conversation - Hiring Manager Interview - Take home assignment. Loop round: Technical Partnership, Client Engagement How We Work.

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray kits for work anniversaries
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email [email protected] to make your request.

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