Senior Community Engagement Manager

Senior Community Engagement Manager 

Location: US, Remote  

Who are we?  

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera. 
Velsera is a precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D,  
expand access to, and more effectively leverage analytics at the point of care.  
We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health. We are a fully remote team and are expanding our team which currently has over 200 employees located in 8 different countries! 

As a Senior Community Engagement Manager you will report to the General Manager for the Seven Bridges Business Unit within Velsera. You will lead outreach efforts to share the benefits of using Velsera platforms, primarily Seven Bridges, with a wide range of researchers including genomics scientists, bioinformatics tool developers, clinicians, and course instructors. You will also lead training initiatives to teach both academic and commercial researchers how to get the most out of using Velsera platforms and ensure user success. You will lead internal and external outreach and engagement efforts, engaging with platform ecosystem and Velsera leadership, and participate in strategic planning of outreach and engagement. You will lead one or more community associates on a case-by-case basis. 

Fundamentally, Senior Community Engagement Managers are strong, empathetic leaders and communicators who excel at engaging researchers and tool developers. As a Senior Community Engagement Manager you will work on planning strategy for user outreach and engagement as well as independently identify areas for strategic growth given current active projects and our Velsera strategic roadmap. 

What will you do?  

• Lead and educate the research community: 

• Create content to help researchers learn how to use Velsera platforms including written tutorials and video tutorials. Examples of platforms include, but are not limited to, the National Cancer Institute’s Cancer Genomics Cloud and the National Heart, Lung, and Blood Institute’s BioData Catalyst 

• Plan and lead training sessions and workshops for user groups ranging from 5 users to 100 users in both academic and commercial platforms 

• Present the value of Velsera platforms to the research community at conferences, workshops, and consortia meetings 

• Regularly identify and lead new opportunities for growth across platforms to be showcased (ex. NCPI initiatives) 

• Identify needed content that can apply across platforms and proactively share new content across platform community engagement teams 

• Independently lead data ecosystem outreach and engagement efforts 

• Lead Outreach and Engagement with Scientific Program Managers and Science Strategy staff and contribute to the future direction of a program to continue user-driven development 

• Develop strategic roadmap for community outreach and engagement 

• Apply new features to engagement strategy (ex. identifying new groups or growing past engagements using feature) 

• Independently identify areas for strategic growth given current active projects and program roadmap 

• Identify new topics for workshops and lessons including modular/reproducible content development and leads team to final products 

• Define what we are we trying to achieve by projecting forward and coming up with strategies, finding creative ways to make things more efficient; continually refines and optimizes collection and storytelling using metrics on a frequent basis; present successes in digestible/marketable pieces to broader programs and NCPI 

• Proactively coordinate with tech team on new features and user testing (ex. new potential users and current active users) 

What do you bring to the table? 

Required: 

• Excellent communications skills applicable to a wide audience that includes users, researchers, funding agencies, and internal stakeholders.  

• Leadership skills including the ability to delegate, inspire and communicate effectively. 

• Experience conducting genomics experiments or analyzing omics data (e.g. RNA-seq, Exome-seq, ChIP-seq, proteomics, imaging analysis etc.).  

• Enthusiasm for teaching others and making highly technical concepts accessible to a wide audience. 

Highly Desired:

• Experience working with the Seven Bridges platform 

• Ability to program in R and/or Python, and other relevant programming languages.  

• Knowledge of the clinical applications of multi-omics in a wide range of therapeutic areas and understanding of the challenges researchers face when integrating ‘omics into clinical workflows.  

• Experience with large scale -omics data processing on the cloud and/or high-performance computing.  

Education and experience: 

• PhD or MS in genomics, bioinformatics, molecular biology, engineering, or related discipline required  

• Experience running workshops, user groups, or other large user-engagement events preferred 

Our core values 

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. 

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. 

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. 

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. 

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. 

Velsera is an Equal Opportunity Employer: 

Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information