Senior Content Designer, Trust & Safety

Responsibilities

• Lead content design for key Trust & Safety initiatives from discovery through launch, delivering flows, naming, education, and in-app messaging.
• Translate complex concepts into approachable, trustworthy language and interaction patterns, partnering with policy and legal teams to ensure language is clear, inclusive, and compliant.
• Develop, maintain, and evolve content frameworks, taxonomies, reusable patterns, and standards to enable velocity without compromising quality or consistency across safety touchpoints.
• Conduct content audits and test messaging to validate comprehension, tone, and clarity across experiences.
• Work side-by-side with Product, Design, Engineering, Policy, and Research to align strategy and execution.
• Contribute to design critiques, content reviews, and research synthesis to improve content quality and user understanding.
• Communicate design intent and content rationale clearly, connecting decisions to user needs and product goals.
• Contribute to the evolution of Hinge's voice and tone frameworks for safety and integrity, balancing empathy, clarity, and accountability in how we talk about safety, privacy, and trust.
• Use a systems thinking approach to identify opportunities to improve and scale consistent, transparent communication across product surfaces.
• Model thoughtful, user-centered content design grounded in clarity and purpose; provide thoughtful feedback; and contribute to a collaborative, curious, and high-craft design culture.

What We're Looking For

• 5+ years of experience in content design, UX writing, or related fields.
• Experience designing for complex or sensitive product spaces such as safety, privacy, or identity.
• Experience using generative AI to drive ideation and developing user-facing LLM content.Ability to structure and simplify ambiguous or evolving problem areas.
• Expert writing and editing skills-able to make complex ideas feel simple, empathetic, and human.
• Demonstrated systems thinking: connecting language, frameworks, and design systems to shape cohesive experiences.
• Knowledge of accessibility, localization, and inclusive content design practices.
• Experience using research and data to inform and iterate on content decisions.
• Excellent communication and collaboration skills, with a calm, solutions-oriented approach.

Skills & Capabilities

• Content Craft: Expert execution across the content design lifecycle-from UX writing and information architecture to testing and iteration. Brings precision, empathy, and clarity to every experience.
• Systems Thinking: Designs scalable frameworks and content patterns that create consistency and quality across multiple surfaces and product areas.
• Complex Problem Solving: Navigates nuanced, high-trust spaces with creativity and rigor. Balances empathy, clarity, and compliance to craft responsible solutions that protect and empower users.
• Cross-Functional Influence: Builds alignment and momentum across teams through clear communication, sound judgment, and a pragmatic approach to collaboration.
• Adaptability & Focus: Thrives in dynamic environments-responding to change with composure, curiosity, and a steady focus on impact.

Nice to Haves

• Experience designing for Trust & Safety, privacy, identity, or moderation contexts.
• Background in social, community, or dating products.
• Familiarity with trauma-informed or behavioral design principles.
• Experience designing for global audiences and diverse cultural contexts.
• Passion for building products that help people feel safe, respected, and connected.

$167,000 - $205,000 a year
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
As a member of our team, you'll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, R aices , Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are...
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.