Senior Customer Onboarding Consultant - Enterprise

As a Senior Customer Onboarding Consultant - Enterprise, you will serve as the strategic implementation partner for Voxie's largest franchise and multi-location enterprise brands. You'll own the complete implementation lifecycle, balancing deep technical expertise with exceptional executive presence to drive successful launches across complex, multi-stakeholder franchise organizations.

This role requires someone who is polished, articulate, and professionally disciplined - someone who naturally creates structure and accountability while building the warmth and trust that turns enterprise franchise clients into advocates. You'll be equally comfortable presenting to franchise C-suite executives as you are coordinating technical workflows across hundreds of franchise locations.

• Lead complex enterprise franchise implementations from kickoff to go-live, managing multi-location rollouts, franchise stakeholder dynamics, and clear project governance with defined deliverables and accountability
• Build trust with franchise executives, franchisees/owners and and their staff through professional presence and consistent follow-through
• Create comprehensive documentation of franchise workflows and technical requirements that educate users and scale across franchise systems
• Coordinate across Engineering, Product, Sales, and Customer Success teams to manage franchise-specific integrations, POS systems, and third-party vendor requirements

SMS Strategy Development & Execution:

• Translate customer goals and sales agreements into actionable SMS strategies aligned to franchise brand guidelines while maintaining compliance
• Design SMS customer journeys - Develop message cadences, campaign copy, audience segmentation and automation workflows for franchise use cases (acquisition, retention, promotions, loyalty, reminders)
• Balance franchisor requirements with franchisee execution - Create SMS strategies that maintain corporate brand consistency while enabling local franchisee customization
• Define success metrics and optimization plans - Establish KPIs tied to business goals (revenue, engagement, visits, repeat purchases) and provide data-driven optimization recommendations
• Ensure regulatory compliance and best practices - Build compliance requirements (TCPA, CTIA) into SMS strategies and educate clients on consent management, opt-outs, and messaging best practices

• 5+ years in consultative onboarding or implementation roles supporting enterprise franchise brands or multi-location organizations (300+ locations)
• 3+ years working with marketing technology or digital communication tools for enterprise brands in a customer-facing capacity
• Proven track record managing executive relationships with franchise leadership and presenting to C-suite audiences
• Experience managing complex, multi-month implementations across distributed franchise networks

• Executive Presence: You show up polished and prepared in every interaction - emails, presentations, and meetings.
• Accountability & Follow-Through: Set clear expectations and hold stakeholders accountable without damaging relationships
• Process-Oriented Mindset: Create clarity from complexity with systematic documentation and project management
• Proactive Problem-Solving: Ask clarifying questions before starting work, anticipate roadblocks, and address issues before they escalate

• Expert project management with experience managing multiple concurrent enterprise franchise implementations
• Strong technical aptitude for API integrations, franchise POS systems, compliance requirements, and multi-location data flows
• Exceptional written and verbal communication - you write clear, professional emails and lead confident client meetings
• Bonus: Experience at an early-stage or high-growth SaaS company

• Enterprise franchise clients view you as a strategic partner and request to expand across additional franchise locations
• Multi-location implementations complete on-time with minimal escalations due to proactive management
• Internal teams trust your judgment and documentation you create becomes the template others follow

• 100% paid employee only Medical, Dental, & Vision coverage
• 100% paid Basic Life & AD&D
• Paid Parental Leave & Adoption Assistance
• Remote-first globally distributed team
• Flexible PTO - were all adults here, take the time you need. 
• Annual Company Offsite - we love getting together! 
• Summer Fridays & Quarterly R&R days. 
• & MORE!