Senior Customer Success Manager MX

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.  

• 4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills in English and Portuguese 
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt in a fast paced environment
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree

Please note that this is a hybrid position. You will be required to work from our office in CDMX for 3 days a week, and can work from home 2 days a week!

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.