Senior Customer Success Manager

We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges around the world.

Human connection is lost. Posh is a beacon guiding us back.

Posh enables anyone to build an IRL community based on shared interests, while connecting consumers with the communities of people just like them. Founded by event organizers who were frustrated with the growing loneliness epidemic and the tools available to build their own event brand, we’ve built the ultimate platform for launching, monetizing, and finding IRL communities of people just like you. In just 5 years, Posh has grown to a team of 65, expanded to 7M+ users, secured $70m in venture funding, and facilitated over $300M in transactions.

As a Senior Customer Success Manager, you’ll help Posh’s top organizers scale their communities and businesses. You’ll run a data-informed book of business, drive feature adoption and overall retention, while owning Customer Success projects that improve the team’s performance and Posh’s broader customer experience.

This is a strategic, high-touch role that requires strong judgment, excellent communication, and high agency.

This is an in-person role based in our New York City office in the heart of SoHo. Building live experiences and building with soul are important for our customers, and we believe being and working together as a team is the best way for Posh to feel and achieve this. Events on Posh should be fun, alive, and driven with passion and we want to mirror this in our teams every day!

• Manage a High-Value Book: Support 100–200 top organizers through high-touch communication (text and email) to stay proactive, understand needs, and influence outcomes across your entire portfolio.

• Drive Organizer Growth: Act as a strategic partner and business consultant, giving organizers the resources and guidance they need to scale their events and communities profitably.

• Onboard & Activate Organizers: Build strong early relationships, drive product adoption, and guide new organizers from first event to first ticket sale.

• Retain & Expand Accounts: Identify potential account risks early, intervene quickly, and help organizers deepen their engagement with Posh.

• Prioritize With Data: Segment your book, spot trends, and direct your time toward the organizers and actions that create the most impact.

• Turn Insights Into Action: Surface organizer feedback, influence product decisions, and improve the platform experience through clear recommendations.

• Build Better Processes: Own internal Customer Success projects that improve workflows, processes, and the customer experience as we scale.

• 4+ years in a Customer Success role

• Direct experience managing a book of business

• High agency, high pace, and bias toward action; you operate with urgency and autonomy

• Strong cross-functional communication (Success works closely with Sales, Support, Product, Community, and more!)

• High data comfort: segmentation, interpreting trends, and using data to influence organizer decisions

• Willingness to go deep with customers and solve real business problems

• A love of IRL experiences and want to help organizers create them

Posh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posh is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability