Senior Customer Success Manager

About the role

We are looking for an ambitious and experienced Senior Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with marquee logos within our key enterprise accounts. You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of corporate teams in Internal Audit, Financial Control, and related functions. Your efforts will drive customer value and outcomes as well as uncover additional uses for our product. If you care about delivering value to customers, we would love to talk to you!

About DataSnipper

DataSnipper, is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and has now officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures.

DataSnipper's goal to build a comprehensive AI-powered audit ecosystem with global impact. With over 500.000 users in 180+ countries and offices in New York, Amsterdam, Kuala Lumpur, Mexico City, and Tokyo, DataSnipper is shaking things up. And we’re not stopping there! 🚀

What you will do

1. Enterprise Account Planning: Develop and execute success plans specifically designed for our corporate customers. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement.

2. Adoption & Value Realization: drive deep and sustained product adoption across complex enterprise organizations. Identify usage gaps, define success milestones, and proactively guide customers to achieve measurable outcomes with DataSnipper. Act as a trusted advisor on best practices and optimal ways of working with the product.

3. Relationship Management: Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers. Understand their business goals, challenges, and technology needs.

4. Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts.

5. Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base.

6. Improve the CS organization & beyond: Create & optimize processes for the corporate accounts team and beyond.

What you bring

• 5+ years in a customer success role, with a proven track record in working with global enterprise clients

• Experience with business development, specifically exploring use cases and new applications for a software product

• Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes

• Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers

• Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers

• Strong affinity with the software industry and understanding of B2B relationships

• Full working proficiency in English, other language(s) a plus

What we offer

• Excellent salary

• Flexible paid time off

• Comprehensive medical and dental coverage

• 401K match

• Paid parental leave

• Stock participation plan

• Company-sponsored lunch

• Hybrid mode of work (at least 3 days onsite in our New York City office)

• Being part of one of the fastest-growing scale-ups in the Netherlands

• Make an impact by disrupting the finance industry with us

• A flexible and growing organization with lots of opportunities to learn and develop

• International working environment, with a team of friendly and driven colleagues

• Access to OpenUp and Talkspace, the mental health and wellness platform

• Multiple social activities for team building 🤩

Next steps

1. 30-minute intro call with the Recruiter

2. 30-minute call with the Hiring Manager

3. 60-minute assessment with Hiring Manager and CS Team Member

4. Final chat with the CS Leader and Cross-Functional Leader

If this sounds interesting to you, please apply. 🚀 We can’t wait to meet you!