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The Performance Guarantees Analyst is responsible for supporting the management, tracking, and reporting of Included Health's performance guarantees (PGs). PGs are commitments to meet performance metrics or repay fees. This role requires:data analysis, monitoring performance against targets, ownership of metric calculation and the associated datasets and reporting/dashboards, collaborating with cross-functional teams to improve the management of PGs, and ensuring accurate financial accruals.
Responsibilities:
- Develop subject matter expertise on Included Health’s standard PGs calculations & definitions
- Develop and maintain automated PG dashboards, associated data pipelines, and source of truth datasets
- Coordinate cross functionally to align PGs with other company metrics
- Contribute to and implement forecasting models to predict PG outcomes
- Debug issues with PG calculations. Coordinate with downstream data teams to understand data nuances and to correct data issues.
- Prepare regular reports and dashboards on PG performance for internal stakeholders
- Communicate PG status and potential risks to relevant teams, including Operations, Client Success, and Finance
- Collaborate with Client Success teams to ensure they are aware of and monitoring PGs for their clients
- Support the Finance team in calculating and validating financial accruals related to PGs
- Identify opportunities to improve PG tracking, monitoring, reporting, and accounting processes
- Contribute to the development and implementation of automated solutions for PG management
- Assist in the development and refinement of performance guarantee targets and thresholds.
Qualifications:
- A minimum of 5 years of relevant work experience
- Proficiency in SQL and experience managing analytics engineering processes such as data modeling, cleansing, and infrastructure design and optimization
- Experience using a data visualization/BI tool to publish self-service, interactive dashboards for internal partners
- Demonstrated ability to drive cross-functional process improvement related to data quality, measurement adoption, and/or performance guarantee management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a teamKnowledge of healthcare
- Experience with medical claims and/or electronic health record data is preferred
- Bachelor's degree in Business, Finance, Analytics, Public Health, Epidemiology, or a related field
- Industry and value-based care models are a plus
- Experience with financial accruals and accounting principles is a plus.
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location
- Capability to remain seated in a stationary position for prolonged periods
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $103,710 - $134,820 + equity + benefits
Zone B: $114,08 - $148,302 + equity + benefits
Zone C: $124,452 - $161,784 + equity + benefits
Zone D: $134,823 - $175,266 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
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