At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
We’re seeking a Senior Design Manager to lead design across Braze’s in-product messaging experiences and our Beacon Design System.
This role owns two deeply connected areas of the product.
First, you will lead design for the core surfaces where customers create, manage, and deliver messages to their end users, including in-app messages, push notifications, landing experiences, and the tools used to configure and orchestrate them. These are high-impact, high-visibility experiences that directly influence customer activation, engagement, and revenue.
Second, you will lead the evolution of Braze’s shared design foundations, the system of patterns, components, standards, and interaction principles that ensure the platform feels cohesive, scalable, and high quality across all product areas. This includes direct leadership of the team responsible for maintaining and evolving these shared UX foundations.
You will define the long-term vision for both the customer-facing messaging experiences and the design system that supports them. Operating at the intersection of feature innovation and platform stewardship, you will ensure teams can move quickly without sacrificing consistency, usability, or long-term product health.
WHAT YOU'LL DO
- Shape the long-term design strategy for customer-facing messaging experiences and the shared foundations that support them
- Lead and evolve our design system, ensuring consistency, scalability, and quality across the platform
- Raise the bar for usability and craft across complex, configurable workflows and multi-surface experiences
- Balance speed and innovation with long-term platform coherence and standards
- Partner closely with Product and Engineering leaders to align on priorities, navigate tradeoffs, and deliver meaningful customer and business impact
- Influence roadmap planning to ensure foundational investments are prioritized alongside feature development
- Build, coach, and grow high-performing design teams across both product and design systems domains
- Foster a culture of ownership, clarity, psychological safety, and continuous improvement
- Contribute to UX leadership initiatives that elevate quality, collaboration, and operational excellence across the organization
WHO YOU ARE
- 5+ years of design management experience leading product design teams in complex B2B or enterprise SaaS environments
- Experience leading teams that span both feature delivery and platform or design system initiatives
- Proven experience leading or significantly evolving a design system, including driving adoption, standards, and cross-team alignment
- Strong systems thinker who balances usability, flexibility, scalability, and technical constraints while maintaining a high bar for execution
- Track record of delivering best-in-class experiences that measurably improve user outcomes and business impact
- Skilled at coaching designers working on highly dynamic, configurable, or technically complex product areas
- Experience establishing and upholding shared design standards across multiple teams
- Strong partner to Product and Engineering leaders, with the ability to influence strategy and drive alignment beyond your immediate domain
- Clear, compelling communicator who can align stakeholders across organizational boundaries
- Experienced in performance management, conflict resolution, and building psychologically safe team environments
- Committed to hiring and developing diverse, inclusive teams
Bonus if you have:
- Experience in marketing technology, customer engagement platforms, or messaging products
- Experience scaling a design system team in a growing organization
- Experience supporting AI-enabled workflows or highly configurable enterprise products
- Portfolio demonstrating platform-level systems thinking and measurable business impact
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $142,800 and $214,200/year with an expected On Target Earnings (OTE) between $168,000 and $252,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Top Skills
Braze New York, New York, USA Office
Braze New York Office
63 Madison Avenue, New York, NY, United States, 10016
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