Senior Director, eCommerce UI/UX Residential

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Imagine leading the transformation of digital customer journeys for internet, mobile and entertainment products, shaping how millions engage with Spectrum's telecom e-commerce ecosystem. As Senior Director, eCommerce UI/UX Residential, you will steer a talented team to create seamless and conversion-focused experiences, while redefining product development through AI-driven innovation. Your vision and expertise will drive operational excellence, delivering meaningful impact across the organization.
How You'll Make an Impact

• Define and advance UX/UI vision and strategy for Spectrum's digital sales channels, elevating internet, wireless/mobile and TV product experiences
• Lead and mentor a team of UX designers, empowering them to deliver impactful digital journeys
• Drive design strategies that enhance customer acquisition, simplify purchasing and enable omnichannel engagement
• Collaborate with Product Management and Engineering to optimize workflows, from discovery to delivery and ongoing refinement
• Establish AI-enabled workflows to accelerate concept exploration, prototyping and reduce ambiguity in requirements and handoffs
• Build scalable design systems, reusable patterns and documentation practices for faster, consistent team execution
• Leverage research, analytics, experimentation and user feedback to guide product decisions and improve outcomes

Working Conditions

• Office environment
• Some travel required

What You'll Bring to Spectrum
Required Qualifications
Education

• Master's degree in UX Design, Interaction Design, Human-Computer Interaction, or related field
• Advanced degree in a design-related discipline is a plus, or equivalent practical experience in UX/UI design

Experience

• 8+ years of experience solving UX problems in eCommerce
• 4+ years of people leadership and managing team in large complex taxonomies
• Experience leading UX teams over long timelines accomplishing complex deliverables that deliver on the stated business goals

Preferred Qualifications
Experience

• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
• Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
• Ability to design for telecom environments involving billing dependencies and configuration rules
• Proficiency in using analytics and customer insights to enhance digital experiences
• Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

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MST822 2026-73848 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$169,800.00 and $361,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.