Senior Director - Product Management

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Senior Director - Product Management (Quill - Agentic Content Intelligence)
We are seeking a Senior Director of Product Management to own the strategy, roadmap, and execution for Quill end-to-end-from customer discovery and portfolio strategy to shipping high-quality releases and driving measurable adoption. This is a hands-on, senior product leadership role. You will partner closely with Engineering, AI/ML, Design, Deployment/Client teams, Security/Compliance, and go-to-market leaders to deliver differentiated capabilities in a highly regulated environment.
Quill is ZS's agentic content intelligence product line for Pharma and Life Sciences. Quill helps regulated teams create, assemble, and review compliant content faster by combining agentic AI with deep domain workflows and enterprise-grade governance. Key capabilities include Agentic MLR (medical, legal, regulatory) acceleration-automated guideline checks, similarity scoring, version comparison, and evidence/reference validation-as well as agentic, compliant content generation for promotional and regulatory documents integrated into clients' content supply chains (e.g., Veeva Vault PromoMats/Vault and other enterprise content management tools).
The ideal candidate has built and scaled enterprise SaaS products in regulated industries, has strong fluency in modern AI/LLM concepts (including agentic workflows and evaluation), and can translate complex technical and compliance constraints into simple, lovable user experiences and clear delivery plans. Experience with Pharma content operations and MLR review, and/or deep ecosystem knowledge (e.g., Veeva Vault PromoMats, DAMs, Adobe Workfront) is highly valued.
What you'll do:
Product Vision & Strategy

• Own the product vision and multi-year strategy for Quill's agentic content intelligence portfolio (Agentic MLR and compliant content creation).
• Define the target personas, workflows, and value propositions across Marketing, Medical, Regulatory, and Agency/Content Ops stakeholders.
• Continuously refine positioning and differentiation based on market trends, competitive landscape, and evolving regulations and client needs.
• Create a clear strategy for enterprise governance: safety, auditability, explainability, risk management, and human-in-the-loop controls.

Roadmap & Release Management

• Own the Quill roadmap, quarterly planning, and release scope management; deliver a predictable, high-quality release cadence (major and dot releases).
• Translate roadmap themes into executable epics and milestones across modules such as guideline checks, version comparison, reference validation, and content generation.
• Make high-quality prioritization decisions using client impact, revenue potential, technical feasibility, risk, and time-to-value.
• Establish and track product OKRs/KPIs (adoption, cycle-time reduction, quality/compliance outcomes, NPS, revenue/renewals).

Customer Discovery & Product-Market Fit

• Lead discovery with enterprise customers (workshops, shadowing, usability testing) and synthesize insights into product decisions.
• Own the voice-of-customer program and feedback loops with strategic deployments to validate roadmap, quantify value, and guide iterations.
• Partner with Client teams to define success plans per account and expand use cases (e.g., from MLR accelerator into broader content creation and supply chain).

Agentic AI, Quality, and Compliance

• Define the end-to-end agentic workflow design principles (tool use, multi-step reasoning patterns, guardrails, and human review checkpoints) appropriate for regulated content.
• Own the evaluation strategy for AI features (accuracy, consistency, safety, bias, hallucination risk, latency, and cost) and ensure regression testing and monitoring in production.
• Partner with Legal/Privacy/Security stakeholders to ensure compliance with client requirements and industry regulations, including audit trails and configurable policies.
• Drive design for explainability: citations/traceability, reference anchoring, and evidence provenance to support compliant decision-making.

Ecosystem Integrations & Content Supply Chain

• Define and deliver integrations with enterprise content ecosystems (e.g., Veeva Vault PromoMats/Vault, DAMs, Adobe Workfront, and other content management tools).
• Own requirements for metadata validation, auto-tagging, and reference management to ensure content traceability across systems.
• Partner with Architecture and Engineering to define scalable integration patterns (APIs, connectors, security model, multi-tenant considerations).

Execution & Delivery Leadership

• Lead end-to-end product execution: PRDs, user stories, acceptance criteria, rollout plans, and release communications.
• Partner with Design to deliver intuitive UX for complex workflows (MLR review acceleration, side-by-side comparisons, translation, variant assembly).
• Drive tight alignment across Engineering, AI/ML, QA, Cloud/DevOps, and Deployment teams to ship on time with enterprise reliability.
• Manage scope, risks, and dependencies; communicate tradeoffs clearly to stakeholders and executives.

Go-to-Market & Commercialization

• Partner with Sales, Marketing, and Client Leadership to define packaging, pricing/monetization options, and sales enablement for Quill capabilities.
• Support key deal cycles and renewals with product narratives, demos, and roadmap context; ensure commitments align with delivery reality.
• Develop and maintain solution briefs, product training, and competitive messaging to accelerate adoption and expansion.

Team Leadership & Product Operations

• Lead and mentor PMs and/or cross-functional squads as Quill scales; set a high bar for product craft and customer empathy.
• Establish product operating rhythms: quarterly planning, stakeholder reviews, research cadence, release retros, and KPI reporting.
• Build a culture of outcome-driven delivery and continuous learning across product, engineering, and deployment teams.

What you'll bring:

• 10+ years of product management experience, including 3+ years leading enterprise SaaS products with complex workflows and integrations.
• Demonstrated success owning product strategy and delivering roadmap outcomes for B2B products used by regulated or risk-sensitive enterprises.
• Strong understanding of AI/LLM-powered products, including agentic workflows, prompt/tool orchestration concepts, evaluation/monitoring, and safety guardrails (hands-on experience preferred).
• Experience working with cross-functional teams (Engineering, AI/ML, Design, Security/Privacy, and client-facing deployment teams) to ship production software.
• Ability to communicate clearly with executives and customers; skilled at translating technical/compliance constraints into product strategy and execution plans.
• Comfort operating in ambiguity with high ownership; strong judgment and prioritization skills.
• Working knowledge of Pharma/Life Sciences content processes, including MLR review and promotional/regulatory compliance requirements (direct experience strongly preferred).
• Experience with enterprise content ecosystems and integrations (e.g., Veeva Vault PromoMats/Vault, DAM/CCMS, workflow tools such as Adobe Workfront) or comparable platforms.
• Prior product leadership at Senior Director level with direct people management and/or ownership of a product line P&L and growth outcomes.
• Experience shipping agentic AI features in production, including observability/telemetry, evaluation frameworks, and human-in-the-loop governance.
• Deep familiarity with Veeva ecosystem (PromoMats, Vault, reference libraries) and content supply chain patterns in large Pharma enterprises.
• Experience with multi-tenant SaaS architecture, enterprise security (RBAC, SSO), and compliance/audit requirements.
• MBA or advanced degree in a relevant field; or B.S./M.S. in Computer Science, Engineering, or equivalent technical discipline.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
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