Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing LATAM, Canada, and U.S. regions (Central, East, and West). Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
What You’ll Do:- Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
- Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
- Leading the team to reach Account Growth Quotas (Renewal + Expansion)
- Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
- Creating win back plays for the Enterprise
- Providing structured insights and customer and market trends in the Enterprise
- Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
- Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
- Engage directly with customer C-Suite executives
- Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
Success Criteria
- Achieve and exceed renewal and expansion targets for strategic enterprise accounts.
- Deliver strong Net Revenue Retention (NRR) performance as a core metric of success.
- Establish strategic partnership with Sales to ensure unified execution and alignment across enterprise accounts.
- Demonstrate measurable impact on customer satisfaction (CSAT) and retention metrics.
- Drive process optimization and scalability for renewal operations globally.
- Influence executive decision-making through data-driven insights and strategic recommendations.
- 10+ years' experience leading successful Renewals, Sales or Customer Success Teams
- Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
- Strong business acumen and ability to navigate complex organizational structures.
- Expertise in negotiation, stakeholder engagement, and change management.
- Experience in SaaS or subscription-based business models preferred.
What you'll get
- Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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