This role involves providing end-user support for desktop and mobile devices, troubleshooting hardware/software issues, VIP support, and creating technical documentation. Involves collaboration, training, and compliance with company standards.
Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.
We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in New York. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.
Responsibilities:
- Provide desktop and mobile device support firm wide.
- Participate in scheduled on-call rotations, including nights and weekends.
- Install and configure computer systems and applications within the firm.
- Analyze, troubleshoot and resolve hardware and software problems.
- Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
- VIP support for Investment professionals.
- Create technical documentation.
- Professional written and interpersonal skills are essential when communicating with employees and vendors.
- Support the asset management of hardware and software.
- Support office moves, events, as and when required.
- Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
- Comply and contribute to company standards, processes, and procedures.
- Support and maintain the automation of the starters and leavers process.
- Drive innovation and continuous improvement within the team and business processes.
Qualifications:
- Experience in a similar position
- Windows Server support and administration
- Azure Active Directory support and administration
- Exchange Online support and administration
- VMware or comparable experience
- Mobile device platforms expertise (iOS, Android)
- SCCM Imaging experience
- Experience in first line networking.
- Experience with Market Data applications
- Service Now & Confluence experience
- Microsoft Office 365 suite
- Hardware knowledge (Lenovo, HP and Dell)
Salary Range
$100,000—$140,000 USD
Top Skills
Android
Azure Active Directory
Confluence
Exchange Online
iOS
Microsoft Office 365
Sccm
Service Now
VMware
Windows Server
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