The Senior Enterprise Account Manager develops and maintains relationships with enterprise customers, focusing on expansion, revenue growth, and strategic account management.
We're all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
Your team
You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.
Your mission
As a Strategic Account Manager focused on the US market, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across North America. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.
Your responsibilities
- Own expansion and renewal based targets, with more of a focus on upsells/cross-sells.
- Manage a portfolio of enterprise customers across the US, driving revenue growth and retention.
- Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.
- Build and maintain strong relationships with key stakeholders— from operational users to C-level executives.
- Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
- Negotiate expansions with a focus on long-term partnership health and sustainable growth.
- Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
- Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.
Your story
- You can work in a hybrid format where you’re able to work on-site in our New York office twice a week.
- You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales.
- You have a proven record of success managing and expanding large, complex customer relationships within the US market.
- You’re interested in working with enterprise marketing, brand, or creative technology solutions.
- You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
- You combine strategic thinking with commercial acumen and a deep focus on customer value.
- You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
- You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.
We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.
Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
What we offer
- Medical, dental, and vision coverage with fully company-paid plan options
- 401k with 5% matching
- A minimum of 25 days of PTO per year
- Paid educational and wellbeing days off
- Parental, bereavement, and sick leave
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Weekly free office lunch
- Workation: Work from inspiring locations around the world (45 days annually)
- Invite to our summer company meet-up
Important to us
Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.
We’re committed to providing an inclusive recruitment experience. If you need an accommodation due to a disability or any other protected reason, please speak with your talent partner. All accommodation requests are confidential and will be handled in line with applicable laws.
Next steps
If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.
Top Skills
B2B Saas
Frontify New York, New York, USA Office
Located in NoHo, we have the top floor of a newly renovated loft. Our space is full of natural light and built-out with a hybrid work life in mind. We're just a few steps away from some of New York's greatest restaurants. Plus an easy walk from the 6, BDFM, or RW trains.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Senior Field Account Manager will manage client relationships, resolve service issues, facilitate meetings and provide training for healthcare services.
Top Skills:
Customer Relationship ManagementReporting ToolsWeb Services
AdTech • Big Data • Digital Media • Marketing Tech • Social Media
The Senior Strategic Account Manager will drive revenue growth in existing CTV publisher accounts, acting as a trusted advisor and utilizing data-driven insights to develop monetization strategies.
Top Skills:
CtvProgrammatic AdvertisingSsp
Automotive • Big Data • Insurance • Software • Transportation
The Senior Director of Account Management oversees a critical Strategic Account in the P&C Insurance industry, focusing on client retention and revenue growth. Responsibilities include managing relationships with C-suite stakeholders, developing strategic plans, capturing growth opportunities, and negotiating contracts.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
