Senior Enterprise IT Engineer

Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.

Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.

As Senior Enterprise IT Engineer, you will own the security, management, and support of Imprint's core IT infrastructure and end-user services. This role is critical to maintaining our security posture, enabling seamless employee operations, and ensuring compliance across a distributed organization.

You will partner closely with teams across the company to implement identity and access controls, manage devices and software, and deliver exceptional end-user support. As we’re becoming an AI-native company, you’ll have the opportunity to help us build and execute on this vision from an IT perspective.

This is a hands-on role with direct accountability for system reliability, security hygiene, and operational efficiency.

What Success Looks Like in the First 90 Days

• Established clear ownership of identity and access management processes, including SSO, MFA, and user provisioning

• Completed a full audit of access controls and device compliance, with remediation plans in place for any gaps

• Built strong working relationships with internal stakeholders and demonstrated responsiveness to support requests

• Implemented improvements to device management workflows that reduce friction for end users

• Delivered clear documentation and training materials for key systems and processes

• Demonstrated urgency and bias for action in resolving critical issues, especially account lockouts and access emergencies

Responsibilities

Identity Management Systems

• Manage, configure, and monitor identity and access management tools (SSO, MFA, etc.)

• Implement and enforce the principle of least privilege for all user accounts and resources

• Lead periodic access reviews and take corrective actions based on findings

Device Management

• Oversee the deployment, maintenance, and troubleshooting of device management platforms

• Ensure all devices are hardened according to security best practices and organizational policies

• Manage patching and updates, coordinating with end users to minimize downtime

Software Administration

• Deploy, update, and troubleshoot software applications for end users

• Create and maintain documentation on software rollout procedures and user guides

• Work closely with vendors and internal teams to resolve issues in a timely manner

Collaboration Tools

• Administer and support email systems, ticketing platforms, and other collaboration tools

• Monitor usage and performance, ensuring high availability and a positive user experience

• Develop user training materials and deliver training sessions to drive adoption and best practices

End User Support

• Provide technical support for hardware and software issues for remote employees across multiple time zones

• Coordinate with cross-functional teams to resolve complex issues

• Maintain an inventory of all IT assets and manage lifecycle processes

Security & Compliance

• Continuously evaluate and implement security enhancements to end-user devices and infrastructure

• Conduct regular audits and reviews to ensure compliance with internal policies and external regulations

• Collaborate with the information security team to align device and access controls with broader security initiatives

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)

• 5+ years of experience in an enterprise IT administration role, ideally with a focus on identity management, device management, and security best practices

• Proficiency with identity management platforms (e.g., Okta, Azure AD, Rippling, or similar)

• Hands-on experience with MFA tools, VPNs, and endpoint security solutions

• Familiarity with device management tools (e.g., Jamf, Intune, or similar)

• Knowledge of collaboration tools administration (e.g., Google Workspace, Office 365, or ticketing systems)

• Solid understanding of networking principles (TCP/IP, DNS, DHCP) and Windows/macOS/Linux environments

• Excellent communication and interpersonal skills; capable of guiding and training non-technical users

• Strong problem-solving abilities and attention to detail

• Demonstrated bias for action and urgency, especially in critical situations requiring immediate response, such as user account lockouts

• Ability to prioritize and respond to support requests efficiently, ensuring adherence to service level agreements (SLAs) for timely resolution

Nice to Have

• Experience in fintech, payments, or regulated environments

• Track record of supporting cross-functional teams and managing competing priorities in high-growth environments

• Competitive compensation and equity packages

• Leading configured work computers of your choice

• Flexible paid time off

• Fully covered, high-quality healthcare, including fully covered dependent coverage

• Additional health coverage includes access to One Medical and the option to enroll in an FSA

• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.