Senior Executive Assistant - USCC COO

Key Responsibilities

• Directly supports USCC COO C16 level managers and generally supports the entire function.
• Manages complex, dynamic calendars across multiple time zones, ensuring prioritization, conflict resolution, and alignment with business objectives.
• Serves as a key liaison between executives and internal/external stakeholders, demonstrating professionalism, diplomacy, and sound judgment.
• Anticipates executive needs, proactively addressing logistical, administrative, and business-related requirements.
• Coordinates all aspects of executive-level meetings, including appointments, leadership forums, town halls, receptions, and conference calls.
• Prepares, reviews, and edits meeting materials, correspondence, agendas, presentations, and briefing documents with a high degree of accuracy and confidentiality.
• Supports the creation, modification, and quality control of presentations, spreadsheets, reports, and other executive-level deliverables.
• Coordinates complex domestic and international travel arrangements, including itineraries, agendas, accommodations, and supporting documentation.
• Prepares, reconciles, and tracks expense reports through the Travel and Entertainment Expense (T&E) system, ensuring accuracy and policy compliance.
• Provides executive travel support, including real-time adjustments as needed.
• Processes invoices and orders supplies through the Procure-to-Pay (P2P) system.
• Submits, tracks, and follows up on Virtual Requests and other operational workflows.
• Supports ad-hoc reports, departmental initiatives, and special projects, often involving senior leadership visibility.
• Trains, mentors, and guides other administrative professionals as required, contributing to team development and best practices.
• Appropriately assesses risk when making business decisions, safeguarding the firm’s reputation, clients, and assets.
• Ensures strict adherence to Citi policies, procedures, and regulatory requirements, applying strong ethical judgment and escalating issues transparently when necessary.
• Demonstrates sound understanding of governance, controls, and confidentiality inherent in supporting senior leadership.

Qualifications

• Significant experience providing senior-level administrative support, preferably within a large, complex financial services organization or similarly regulated environment.
• Proven experience supporting C-suite or Managing Director–level leaders with competing priorities.
• Highly proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Demonstrated ability to quickly learn and adapt to new systems and processes.
• Exceptional organizational, time-management, and problem-solving skills.
• Consistently demonstrates clear, concise, and professional written and verbal communication.
• High level of discretion, integrity, judgment, and attention to detail.
• Demonstrated ability to build strong working relationships, collaborate effectively across all levels, navigate complex dynamics, and maintain professionalism at all times.
• Ability to work independently, prioritize effectively, and remain composed under pressure.

Education

• Bachelor’s degree or equivalent combination of education and relevant experience.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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