The Senior Infrastructure Engineer manages complex infrastructure incidents, leads technical delivery of projects, performs root cause analysis, and mentors junior engineers.
This is a remote position.
ITTConnect is seeking a Senior Infrastructure Engineer to work remotely from anywhere in Brazil for a client in the US.
MUST BE fluent in English.
The Senior Infrastructure Engineer provides advanced technical expertise within the Managed Services organization and serves as a senior escalation point for complex infrastructure issues. In addition to resolving advanced incidents, this role contributes to technical leadership, root cause analysis, documentation, and the planning and implementation of infrastructure solutions delivered through Professional Services engagements. Senior Infrastructure Engineers are expected to have a broad understanding of infrastructure technologies, but responsibilities may be primarily focused on a specific infrastructure area.
Key Responsibilities
- Own the full lifecycle of complex infrastructure incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation.
- Lead investigation and resolution of critical incidents, driving coordination across internal teams, vendors, and customer stakeholders.
- Make technical decisions and take end-to-end ownership of infrastructure issues, driving resolution without reliance on further escalation.
- Lead technical delivery of infrastructure projects, including scoping, estimation, design, and implementation.
- Perform root cause analysis and develop long-term remediation strategies to prevent recurrence.
- Validate and approve infrastructure changes, designs, and remediation strategies.
- Provide technical guidance and mentorship to junior engineers.
- Contribute to architecture documentation, diagrams, and operational runbooks.
- Design and implement automation and process improvements to enhance reliability and operational efficiency.
- Participate in change management and project planning activities.
Requirements
- 12+ years of IT experience.
- MUST BE fluent in English.
- 8+ years of experience supporting enterprise IT infrastructure.
- Deep experience with virtualization, storage, operating systems, and cloud platforms.
- Strong experience in troubleshooting complex multi-system infrastructure issues.
- Experience designing and implementing infrastructure solutions.
Preferred
- Certifications such as VMware VCP, Microsoft, or cloud infrastructure certifications.
- Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service delivery models.
- Experience delivering customer-facing IT infrastructure projects.
- Experience with enterprise infrastructure technologies including VMware vSphere, Cisco UCS, and Citrix Virtual Apps and Desktops (CVAD).
- Experience with cloud platforms, particularly Google Cloud Platform (GCP), including infrastructure design, administration, and troubleshooting.
- Experience with Cisco Unified Communications Manager (CUCM) and enterprise storage platforms.
- Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions is a plus.
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Build and maintain multi-cloud infrastructure standards, self-service tooling, and paved-road defaults across AWS and GCP. Partner with compute, security, and networking teams to embed guardrails, drive standardization, lead cross-team initiatives, and resolve systemic operational issues to ensure secure, scalable, and reliable platform infrastructure.
Top Skills:
AWSDnsGCPGenerative AiGoLoad BalancersPulumiPythonTerraformTransit GatewaysVpc
Healthtech • Social Impact • Software
Own and build Grow Therapy's data security infrastructure: automated data classification, field-level masking/tokenization, encryption and key management, secure data connectors to AI tooling, and access controls. Define a multi-year vision, implement pipelines and services, and partner across Data, Engineering, and Detection & Response to make secure-by-default the company standard.
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Design, implement, and operate large-scale distributed storage systems ensuring data durability, availability, and performance. Build and maintain replication, erasure coding, and lifecycle systems; write high-quality Go/Rust/C++ code; participate in on-call rotations; troubleshoot production incidents; collaborate with networking, hardware, and capacity teams; lead scoped projects and drive infrastructure evolution.
Top Skills:
C++CephColossusErasure CodingGfsGoReplication ProtocolsRustS3
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
