Senior Infrastructure Operations Engineer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.     

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

TITLE: Senior Infrastructure Operations Engineer 

The Senior Infrastructure Operations Engineer at Duck Creek Technologies is responsible for ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. This role involves the proactive management of infrastructure systems, including servers, networks, and cloud services, to meet the dynamic needs of our global software environment. The Senior Infrastructure Operations Engineer will collaborate with various teams to implement and maintain robust infrastructure solutions, ensuring high availability and performance. This position will design, architect, and develop & support Azure Cloud Services, and Cloud Infrastructure. 

WHAT YOU’LL DO:  

• Deep Knowledge of Cloud architecture, Design & Deployment models (public, private, hybrid), and Cloud Services (IaaS, IaC, PaaS, SaaS) 

• In depth understanding of networking in the Cloud, including TCP/IP, VPC, VPN, DHCP, Load balancers, firewalls, web application firewalls, DNS and routing 

• Drive innovation by proposing new changes that will improve overall stability and help with simplifying Infrastructure and cloud services 

• Strong understanding of Windows and Linux server environments 

• Deep knowledge of Kubernetes Container based deployments (AKS, Docker etc.), including entire lifecycle from deployment, capacity management and configuration 

• Experience in Microsoft Active Directory/Entra ID design, Group Policy, replication and management 

• Extensive experience with automating, provisioning and configuration management of Infrastructure Services using automation tools such as Ansible, Terraform, PowerShell, bash, python or Azure DevOps 

• Experience with Implementing (IaC) Infrastructure as code across the whole lifecycle of provisioning, maintaining and upgrading servers in the environment 

• Familiar with designing and implementing CI/CD pipelines using tools such as Jenkins, GitLab, GitHub Actions or Concourse 

• Ensuring that Cloud Infrastructure adheres to security standards and compliance requirements. 

• Deep knowledge of Cloud Security best practices, including IAM (Identity and Access Management), encryption, security groups, business continuity, vulnerability and key management 

• Expertise in Cloud Observability and log aggregation tools (Prometheus, Grafana, Dynatrace Splunk, Kibana) 

• Proactively identify and address potential issues before they impact system performance or availability 

• Develop and maintain dashboards and visualizations to provide real-time insights into system performance and health 

• Design and implement meaningful dashboards that will allow for visibility of key performance metrics that enable teams to capacity plan, and make informed decisions based on data points 

• Create real time Cloud cost reporting and analysis using Cloud Native tools such as Azure Cost Management, AWS Cost Explorer or Google Cloud Billing 

• Deep understanding of Capacity planning to help drive with right sizing and cost optimization efforts 

• Subject matter expert for advanced troubleshooting and resolving complex Infrastructure issues. Last escalation point 

• Lead blameless postmortems to identify root cause, and track any corrective actions for prevention based on impact severity 

• Mentor junior engineers by providing documentation, hosting knowledge transfer sessions for best practices and Cloud Strategies 

• Provide detailed technical documentation to ensure seamless transitions between resources and internal teams 

• Provides periodic off-hours on-call support for production and development environments. 

WHAT YOU’VE DONE:    

• Bachelor’s or Masters Degree in Computer Science, Engineering and/or equivalent experience relevant to functional area  

• Minimum of 6 years of related professional experience in an engineering role using service and hosting solutions such as private/public cloud IaaS, PaaS, and SaaS platforms 

• Extensive cloud services architecture experience in engineering technical solutions for Microsoft-centric solutions based on industry standards using Azure; specific, hands-on experience with Office 365, Azure Core Platform (Compute, Storage, Networking), Azure Services, Azure AD, Azure Automation, Azure CLI, and PowerShell scripting required 

• Extensive experience with provisioning a virtualized cloud service environment; administering and configuring Office 365 Productivity Suite, OneDrive, Skype for Business, and Teams 

PREFERRED: 

• Current Microsoft Certified Professional preferred 

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: 

• Microsoft Azure Cloud Services 

• Azure Virtual Networks, 

• Azure Network Security Groups, 

• Azure Site Recovery, ASR, 

• Azure VM Backups, 

• Azure Resource Manager Subscription, ARM, 

• Azure DevOps Services 

• Azure Power BI Services 

• Grafana, Influx, otel, Prometheus, PromQL 

• Powershell Scripting, Azure PowerShell 

• IaaS - Infrastructure as a Service 

• PaaS - Platform as a Service 

• SQL Clustering, SQL Database 

• Systems Engineering, 

• Systems Administration 

• Windows Server - 2008, 2012, 2016, 2019, 2022 

• Linux Server - Ubuntu, RHEL, Rocky 

• Terraform, ansible  

• Virtualization 

• VMware 

• Hyper-V 

• Active Directory 

• Group Policies 

Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $103,688 and $161,000. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law.   

We also offer a competitive benefits package that includes: 

• Flexible work environment 

• Medical, dental, vision, life and disability insurance 

• 401(k) Retirement Plan 

• Flexible Spending & Health Savings Account 

• Paid holidays, vacation, and volunteer time 

• Employee assistance program and other benefits 

The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified.