Senior Insider Trust & Fraud Investigator

Role Overview

We are looking for a technical investigator to join the Internal Trust & Fraud Team. You will be responsible for conducting quick-turnaround and in-depth investigations covering a multitude of financial crimes and insider risk matters. In doing so, you will confront high-priority and sensitive issues from a variety of emerging and novel typologies with significant ambiguity. The Investigator will be responsible for conducting investigations specifically focused on SoFi employees and suspicious activities. The role consists of conducting investigations into misconduct by employees, analyzing financial records for discrepancies, and developing strategies to detect and mitigate risky behaviors and fraud. Key duties involve examining internal controls, documenting findings, preparing detailed reports, and maintaining case files. 

In addition to conducting investigations and making recommendations on member or employee activity, you will also be asked to evaluate how SoFi’s controls could be enhanced to further detect and mitigate identified risks and typologies, and work with internal stakeholders to ensure the enhancements are escalated to the appropriate team for remediation.

The right person for this role will enjoy dealing with puzzles, seeking creative solutions, engaging with internal and external stakeholders, and moving quickly while ensuring comprehensive results.

Key Responsibilities

• Conduct end-to-end investigations into suspected internal fraud such as misuse of customer accounts, unauthorized fund transfers, collusion with external actors, data misuse, and policy violations. 

• Review and analyze application logs, transactional data, and security telemetry to determine the scope and impact.

• Develop clear investigative timelines and document findings in a defensible format.

• Coordinate and collaborate with external parties, including law enforcement agencies, legal counsel, and regulatory bodies, when necessary.

• Analyze transaction anomalies and suspicious employee activity patterns.

• Work with a globally dispersed team and coordinate efforts across regions on cases with cross-border exposure.

• Proactively partner with internal and external stakeholders and law enforcement agencies regarding priority, high-impact, or emerging typologies.

• Present investigative findings, coherent risk analyses stemming from findings, and recommended risk mitigations and metrics to a wide variety of internal and external stakeholders.

• Deliver clear, concise, and objective briefings to both technical and non-technical stakeholders. 

• Maintain case management system hygiene, ensuring complete documentation, evidence preservation, and chain of custody integrity.

• Contribute to the development of playbooks, standards, and procedures.

Required Qualifications

• 5+ years of experience in an investigative role such as Fraud Investigations, Security Operations, Insider Threat, or Financial Crime Investigations.

• Experience reviewing security logs and/or financial transaction logs.

• Familiarity with security tools such as Security Information and Event Management (SIEM), User and Entity Behavior Analytics (UEBA), Data Loss Prevention (DLP), and Endpoint Detection and Response (EDR).

• Strong analytical skills with the ability to identify suspicious behaviors.

• Excellent documentation skills and attention to detail.

• Proficient in interpreting evidence and reconstructing events.

• Excellent written and verbal communication skills.

• Basic understanding of financial fraud and insider threat typologies

Nice to Haves

• Experience working cross-functionally with HR, Legal, and executive stakeholders.

• Experience or interest in cryptocurrency is a plus.