In this role, you will design and implement automation to reduce manual workflows and increase operational efficiency across various teams, leveraging AI for decision-making and building scalable infrastructure.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
Attentive is seeking an IT Engineer to design and build systems that eliminate manual work, increase operational throughput, and scale internal teams efficiently.
You will build production-grade automation to directly impact how efficiently Attentive operates as we scale. Additionally, this role will co-own and help shape the automation infrastructure, ensuring it scales for users across the organization.
What You’ll Accomplish
Build Automation That Replaces Work- Design and implement end-to-end automation that eliminates manual operational workflows across IT, Security, Revenue, Support, and other teams.
- Build durable, observable systems.
- Default to automation and agents over manual action and training.
- Use AI agents and workflows to replace manual decision-making and execution.
- Treat AI as a production tool with clear guardrails and measurable outcomes.
- Continuously identify opportunities to apply AI to reduce effort and cost.
- Help design the automation infrastructure so it scales beyond yourself and individual engineers.
- Create reusable patterns, templates, and guardrails that enable others to build safely.
- Prevent automation from becoming a bottleneck through thoughtful architecture, observability, and documentation.
- Partner with stakeholders to identify high-cost workflows and quantify opportunity.
- Measure success in hours eliminated, cycle time reduced, and cost avoided.
- Scale what works; deprecate what doesn’t.
Your Expertise
You may be a strong fit if you’ve:
- Built automation or systems that materially reduced operational cost or effort
- Owned workflows end-to-end, including data ingestion, logic, execution, and monitoring
- Worked in IT, Business Systems, Data, Platform, or Automation Engineering
- Designed systems where correctness and reliability had real consequences
You likely:
- Think in systems, workflows, and failure modes
- Bias toward simplification and elimination of work
- Are comfortable operating autonomously with outcome-based goals
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $150,000 - $225,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
AI
Automation
Data Engineering
It Systems
Attentive New York, New York, USA Office
136 Madison Avenue, New York, NY, United States, 10016
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