Senior Lead Analyst - Technical Support

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. 

 In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale.  With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution.   You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Senior Lead Software Analyst, Technical Support 
Onsite: Erie Pennsylvania 

Insurance Technology | SQL | Oracle | Enterprise Applications | Technical Problem Solving | Property & Casualty | Billing

Job Overview 

The Senior Lead Software Analyst, Technical Support is a mid-level technical role focused on solving enterprise applications, data, and system challenges across Property & Casualty insurance platforms. Working closely with Engineering, Product, Cloud Operations, and customer-facing teams, this role leverages SQL, Oracle, and analytical expertise to investigate issues, identify root causes, develop solutions, and improve the reliability and performance of mission-critical systems. 

This role is ideal for an analytical technology professional who enjoys solving difficult technical problems, working across multiple disciplines, and using data-driven insights to deliver business value. Candidates with backgrounds in systems analysis, enterprise applications, software support, data analysis, or technical consulting are encouraged to apply. 

Majesco is a remote-first company; however, this position requires working onsite five days per week at our client location in Erie, Pennsylvania. Candidates must reside in or relocate to the Erie area. Relocation assistance may be available for highly qualified candidates. 

Work Authorization: This position requires candidates to be U.S. Citizens or Green Card holders who are authorized to work in the United States. Visa sponsorship is not available for this role. 

 What you will do

Technical Investigation & Problem Solving 

• Investigate complex application, data, and system issues across enterprise insurance platforms using SQL, Oracle, and analytical tools. 
• Perform root cause analysis to identify underlying technical and business issues rather than simply addressing symptoms. 
• Develop and implement sustainable solutions that improve system reliability, data integrity, and customer experience. 

Data Analysis & Solution Development 

• Analyze policy, billing, and transactional data to identify inconsistencies, trends, and opportunities for improvement. 
• Execute data corrections while adhering to governance, security, compliance, and audit standards. 
• Recommend automation and process improvements that reduce recurring issues and increase operational efficiency. 

Cross-Functional Collaboration 

• Partner with Engineering, Product, Cloud Operations, Technical Account Managers, and client teams to resolve complex technical challenges. 
• Coordinate technical activities during critical incidents and drive resolution across multiple stakeholders. 
• Communicate technical findings and recommendations clearly to both technical and business audiences. 

Continuous Improvement 

• Identify systemic risks and recurring patterns before they impact customers or business operations. 
• Create and maintain documentation, knowledge articles, and best practices using ServiceNow, Jira, Confluence, or similar platforms. 
• Contribute ideas that improve scalability, automation, reliability, and overall platform performance. 

Enterprise Systems & Operational Excellence 

• Support the health and performance of enterprise applications and databases by identifying optimization opportunities. 
• Collaborate with engineering teams on long-term enhancements, modernization initiatives, and technology improvements. 
• Help ensure the availability, accuracy, and performance of mission-critical insurance systems. 

 Qualifications 

• Strong SQL skills with hands-on experience working with Oracle or other relational databases 
• Experience troubleshooting enterprise applications and investigating complex data or business-process issues 
• Ability to perform structured root cause analysis and drive issues through resolution 
• Experience working with cross-functional teams in a production support or enterprise technology environment 
• Strong written and verbal communication skills, including the ability to explain technical findings clearly to technical and business stakeholders 
• Experience with tools such as ServiceNow, Jira, Confluence, or similar incident and collaboration platforms 
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 
• 5+ years of relevant experience supporting, analyzing, or developing enterprise software solutions, insurance technology platforms, financial services applications, or similar systems 

Bonus Points for: 

We welcome candidates who bring strong analytical capabilities along with technical skills, including: 

• Experience supporting Majesco Property & Casualty Billing or similar insurance billing or policy administration platforms. 
• Experience with cloud technologies such as AWS, Azure, or Google Cloud. 
• Familiarity with APIs, integrations, and distributed enterprise applications. 
• Experience with scripting or automation using Python, PowerShell, Shell scripting, or similar technologies. 
• Experience with observability and monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms. 
• Experience leveraging AI-assisted development or troubleshooting tools to improve efficiency and accelerate problem solving. 
• Knowledge of version control systems such as Git or SVN. 
• Experience working across both cloud-based and on-premises enterprise environments. 

Why Join Majesco 

You'll work on mission-critical enterprise software that powers leading insurance organizations while partnering with experienced engineers and technology leaders to solve complex technical challenges. Your work will directly influence data integrity, application performance, system reliability, and customer success. 

As a member of a rapidly growing and dynamic organization, you'll have opportunities to expand your skills, learn emerging technologies, and contribute across a broad range of initiatives as business needs evolve. We value curiosity, collaboration, continuous learning, and individuals who enjoy solving difficult problems that make a measurable business impact. 

What Majesco Offers:

Majesco is committed to equal pay and transparency.  The annual salary range for this position is $80,000 to $120,000. 

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the United States.  It is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on a variety of factors.  Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One.  Our benefits package includes, but is not limited to:  Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.