Senior Learning Specialist

Thank you for considering Progyny!

The Senior Learning Specialist is a hands-on learning professional who drives strategy and supports Operations learning & development programs that strengthen employee skills across the employee life cycle. This includes leading the learning strategy and program effectiveness across Operations Teams including Contact Center.

In this role, you will serve as a learning partner with the business, as a trusted advisor, in a blended role of learning strategist, designer, facilitator and program manager. You will work closely with HR partners and business leaders to ensure employees and managers have the tools, resources, and confidence to thrive in their role.  Additionally, you ensure trainers and SMEs have materials and training they need to be successful in deliver live learning sessions.

This is an excellent opportunity for a passionate learning and development professional who enjoys blending program strategy, design and development while ensuring programs address core skills within Operations Teams.

What you'll do...

• Partner with HR Business Partners and business leaders to identify learning needs and recommend targeted solutions.

• Design programmatic strategy with some development and delivery of learning content with emphasis on New Hire and Ongoing development of operations roles.

• Conduct skill analysis and work with the business to evaluate quality to recommend, design and implement solutions to close skill gaps.

• Develop content as needed and/or work with Learning Designers on learning solutions.

• Facilitate sessions that equip SMEs, trainers and supervisors to ensure they can confidently deliver accurate content and ensure successful knowledge transfer to employees.  

• Monitor program success, provide recommendations and gain buy in to improve the learning experience.

• Monitor program success and Track participation, collect feedback, and analyze results to continuously improve learning impact.

• Stay actively engaged with operations teams and roles as well as stay informed about industry trends and incorporate best practices into program design and facilitation.

About you...

• 6 years+ of experience as a Learning Strategist or Learning Business Partner Development with emphasis in call center environment and/or healthcare.

• Experience with instructional design and building blended learning solutions (in-person, virtual, and digital).

• Strong facilitation and presentation skills, with the ability to engage diverse groups effectively.

• Ability to manage projects, deadlines, multiple stakeholders and matrixed team members simultaneously.

• Strong communication skills and the ability to influence without authority.

• Bachelor’s degree required; professional coaching certification or applicable HR/L&D certifications a plus.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $85,000 - $95,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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