Senior Manager, Billing Operations & Solutions

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
Responsible for managing operations related to configuration, maintenance and validation of data across the company's systems to ensure the timeliness and accuracy of customer billing. Develops solutions and procedures to build, execute and test commercial events such as product, rate, pricing, offer changes, or bill messaging. Direct team that manage change requests for rates, campaigns and messages from internal customers to ensure that they meet governance or operating guidelines. Direct team that may manage security user access requests and associated audits. Maintains system governance, troubleshoots system and data issues and updates system settings. Develops financial and operational objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
Core Responsibilities:

• Manages and trains staff.
• Directs project planning, implementation support and direction for billing requests and solutions.
• Ensures team analyzes, communicates, tests and Q/As complex releases and upgrades ensuring zero negative customer impact.
• Leads operations change implementation from planning to testing to execution.
• Manages team that provides support to end users. Identifies problem causes and solutions for billing and operations programs.
• Directs team to complete complex change requests within the required defined timeframe incurring no late fees and with no unplanned customer or revenue impact.
• Leads coordination of changes with other technology and operational teams when necessary to troubleshoot issues to ensure there are no customer impacts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Implementation Support; Change Management; Billing; Troubleshooting; Analytical Thinking
Salary:
Primary Location Pay Range: $110,256.42 - $165,384.63
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years