Senior Manager Customer Engagement (CLM - ICI & AI) – West or Mid-West US

CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as our FIRST with FORTE values we champion.

FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers. In 2025, we introduced FIRST with FORTE, with the goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner.

We pride ourselves on being one of Seattle’s Best Places to Work for the past 6 years, earning the #1 rank in both 2021 and 2024! In 2021, we earned the Icertis Partner of the Year Award – FORTE Values, and in 2024 earned the Icertis Highest Delivery NPS Award.

Interested in joining our team? Keep reading!

Life at CloudMoyo

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work.

In 2025, we introduced FIRST with FORTE. This addition to our values aligns with our goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner. It’s an extension of FORTE that focuses on our values as a larger organization, built on great employees.

Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.

If you’re a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.

Curious about what it’s like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor.

Four Rings of Responsibility:

The company operates according to the Four Rings of Responsibility, which emphasizes maintaining the health and wellbeing of its employees.   Our Four Rings of Responsibility include:

• Take Care of Self
• Take Care of Family
• Take Care of Community
• Take Care of Business

 The Covid-19 pandemic has changed the way we view health and wellness, and from our Four Rings of Responsibility came our WellNest initiative. WellNest emphasizes employees to #TakeCareofSelf, ensuring wellbeing at a physical, emotional, and psychological level. WellNest offers opportunities for engagement, team collaboration, and supporting others in maintaining their wellbeing. This can involve pursuing a new hobby, attending individual experiences, or engaging in meaningful conversations with colleagues to learn from their experiences.

The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts. This role will be focused on growing CloudMoyo’s Icertis Contract Intelligence Platform services business which includes Consulting, Implementation, Integration, Analytics, GenAI, AI-driven Contract Intelligence, Application Development and Managed Services. Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise.

The role requires the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our clients’ enterprise modernization journey, including adoption of AI-enabled contract lifecycle capabilities such as contract analytics, risk intelligence, and automated authoring. The candidate will be responsible for driving new sales in the US.

Candidate Responsibilities

• Driving revenue growth in our Icertis Services portfolio, including AI and GenAI-enabled CLM capabilities.
• Upsell and cross-sell to drive increased revenue in our existing accounts. Responsible for achieving all revenue attainment to quota and commitment-based accountabilities.
• Understand and effectively communicate the company’s value proposition including AI-driven contract intelligence, automation, and analytics-based decision enablement.
• Be responsible for sales accountability and sales relationships with customers.
• Develop sales strategy & plans to achieve their targets.
• Generate and maintain accurate account and opportunity plans.
• Work with marketing team to generate leads for direct landing.
• Ability to identify and solve client issues strategically by leveraging CLM, AI automation, and enterprise integration solutions.
• With customers, be able to navigate complex organizations, identify key decision makers, and interact with senior & mid-management levels.
• Work with matrixed & global teams (pre-sales, marketing, delivery, AI/innovation teams) to develop proposals, campaigns, and sales assets.
• Nurture client relationships and build long-term trust & value.

• Minimum 10+ years selling/closing deals in top consulting/IT services firms.
• Must have domain/industry expertise and experience in account management and selling IT services for implementation, AMS, or transformation programs.
• Must have experience selling eProcurement, ERP/Supply Chain, Sourcing, Contract Lifecycle Management, Procure-to-Pay (P2P), Spend Management, or Source-to-Pay (S2P) solutions.
• Must understand business challenges solved by these platforms for CPO, CLO, CIO, and CFO personas across end-to-end enterprise processes.
• Strong understanding of how data, integrations, and AI-driven contract intelligence solutions (such as GenAI-based contract review, clause analytics, risk identification, and automated authoring similar to Vera AI) improve operational efficiency and business outcomes.
• Minimum bachelor’s degree.
• Strong track record of meeting or exceeding sales quotas.
• Experience working within a large, matrixed company environment.
• Experience with C-level client relationship building and relationship management.
• Proven ability to operate within a collaborative, team-oriented environment.
• Demonstrated leadership, teamwork, and collaboration in professional settings.
• High energy level, decisiveness, and ability to work well in demanding client environments.
• Excellent communication and interpersonal skills.
• Strong leadership, problem solving, and decision-making abilities.

• Be travel ready! About 30% travel per month or on an ad-hoc basis

Pay Scale:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At CloudMoyo, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Annual Compensation:

Base - $150 - $180K

Variable – $30 – $50K

OTE – $180k - $230K

Benefits and perks:

• Comprehensive healthcare benefits including medical, dental, and vision plans.
• Flexible saving accounts and health savings accounts.
• 401(k) to help you save for retirement.
• Short and long-term disability and life insurance benefits to prepare for the unexpected.
• An employee assistance program.
• Employees are eligible to accrue 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service.
• The company observes 11 fixed paid holidays annually.
• In addition, employees are entitled to a paid PTO week during the 4th of July to be used in accordance with the company’s policy and 1 paid PTO during the last week of December.
• Sick leave will be provided in line with company policy and applicable state and county regulations.
• Domestic violence leave will be provided in line with company policy and applicable state and county regulations.
• Days for Humanity - 5 paid volunteer days annually.
• Career development opportunities.
• A fast-paced and welcoming culture that will value your ideas and contribution from day one.  
• Flexible work hours that promote a healthy work/life balance.

CloudMoyo is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

CloudMoyo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CloudMoyo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has a presence.

All your information will be kept confidential according to EEO guidelines.