Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Role
We are seeking a Senior Manager, Customer Insights to own and deliver high-impact insights that support customer success and commercial growth at Sword Health. This is a client-facing individual contributor role suited for someone who combines analytical rigor with strong business intuition and the ability to communicate compellingly to both technical and non-technical audiences.This role sits within our Health Economics & Customer Insights team, reporting to the Director of Customer Insights. The team is responsible for translating clinical and economic evidence into commercial value for clients — transforming complex, multi-source data, including claims and Sword utilization, into clear narratives that demonstrate program ROI, inform client strategies, and support commercial conversations.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation;
Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews;
Conduct complex analyses to surface actionable insights on member behavior and solution performance;
Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact;
Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders;
Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.
What you need to have
Bachelor's degree or higher in a quantitative or related field;
5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities;
Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation;
Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences;
Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication;
Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality.
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
SWORD Health New York, New York, USA Office
New York, NY, United States
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