Senior Manager, External Communications

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Summary:

7-Eleven, Inc. is seeking a strategic communications leader to oversee the External Communications team and deliver best-in-class strategies to promote, protect and elevate brand 7-Eleven.

As Senior Manager of External Communications, you’ll shape the voice of an entire family of powerhouse brands – including 7-Eleven, Speedway, Stripes, Laredo Taco Company, and Raise the Roost. You and your team will craft dynamic, high-impact content that inspires, educates and engages external audiences including the media, industry organizations, potential Franchisees, potential employees and other stakeholders in the U.S. and globally. You’ll lead an award-winning team of passionate communicators who thrive on delivering results and making headlines. This is your chance to amplify an iconic brand and help write the next chapter in our 100-year history.

Key Duties & Responsibilities:

• Lead the development and execution of an external communications strategy that supports all of 7-Eleven, Inc.’s banners and brands – including 7-Eleven, Speedway, Stripes, Laredo Taco Company, and Raise the Roost.
• Drive brand visibility, strengthen reputation, and influence consumer behavior through innovative earned media strategies that generate measurable impact.
• Serve as a trusted advisor to senior leadership, delivering strategic counsel and communications that align with organizational priorities and amplify our external voice.
• Collaborate across functions to uncover compelling narratives, proactively identifying storytelling opportunities tied to key initiatives such as fresh food, private brands, proprietary beverages, and 7NOW Delivery.
• Safeguard the brand by leading proactive and responsive crisis communications strategies that mitigate reputational risk.
• Elevate and drive reappraisal of the brand through thought leadership strategies, establishing executives as thought leaders in their respective fields through speaking engagement opportunities and media interviews.
• Build and execute proactive awards strategies promoting both the brand and the exceptional talent behind the brand.
• Guide best-in-class external communications channel management of the newswire, company website and more.
• Partner with global teams to deliver cohesive media relations strategies, ensuring alignment across international markets.
• Lead with a data-driven and outcomes-focused mindset to maximize effectiveness and output of team against corporate priorities.

Qualifications & Skills:

• 10+ years of corporate communications experience
• Proven leadership experience with an ability to manage an internal team as well as external agencies and contractors
• Strategic understanding of current and emerging communication needs, channel management, planning and utilization in corporate environment
• Strong, clear and concise communication and writing skills
• Ability to work under tight deadlines
• Exceptional attention to detail, time management and prioritization skills
• Proficiency in Microsoft PowerPoint, Excel and other Microsoft Office applications
• Previous QSR, Retail or Franchisee experience a plus

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4-year degree (public relations, communications, journalism, or business preferred)

YEARS OF RELEVANT WORK EXPERIENCE: 10+ years

YEARS OF MANAGEMENT EXPERIENCE: 2-3 years

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.