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Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
Job Description:
As the Senior Manager, Implementation you will play a pivotal role in the seamless deployment and integration of our solutions for clients. You will be responsible for leading cross functional teams assigned to develop and execute implementation plans, coordinating with internal teams and clients to ensure all requirements are met, and managing timelines and budgets to deliver projects on schedule. You will oversee the cross functional delivery team through the implementation journey, from initial planning to post-deployment support, ensuring that all deliverables meet quality standards and client expectations. Your strong organizational skills and attention to detail will be essential in identifying and resolving any issues that arise during the implementation phase. Additionally, you will provide training and support to your team, equipping them to effectively utilize and strategize our solutions.
What You’ll Do:
- Lead Implementation Projects: Oversee end-to-end client solution deployments, ensuring adherence to timelines, budgets, and quality standards.
- Develop and Lead Teams: Cultivate a high-performing global delivery team, setting clear goals, providing mentorship, and fostering collaboration.
- Drive Operational Excellence: Streamline processes, optimize workflows, and ensure team utilization meets financial targets.
- Ensure Client Success: Resolve project blockers, manage escalations, and maintain consistent communication with clients and stakeholders.
- Promote Continuous Improvement: Analyze performance, gather feedback, and implement lessons learned to enhance future projects.
- Achieve Financial Goals: Meet revenue, margin, and cloud go-live targets while maintaining sustainable growth.
What You’ll Need:
- Bachelor’s degree in business management, accounting, or equivalent experience.
- Law firm or LegalTech experience.
- 8+ years in legal or consulting, with ERP system implementation experience (e.g., Elite 3E, SAP, Oracle).
- Strong leadership and team management skills, with the ability to balance hands-on project involvement.
- Proven expertise in process design, workflow modeling, and problem-solving.
- Exceptional organizational and communication skills, able to engage technical and non-technical audiences.
- Proficiency in Microsoft Office tools, with Power BI as a plus.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Experience with financial management, including meeting revenue and margin goals.
- Familiarity with Agile or other project management methodologies.
- Strong client relationship management skills, with experience resolving escalations and ensuring satisfaction.
- Demonstrated ability to analyze feedback and implement continuous improvement strategies.
Benefits:
- Competitive Compensation Package ($130,000 - $180,000 base salary + variable)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible remote work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Elite Technology New York, New York, USA Office
New York, New York, United States
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