Senior Manager, Innovation & Design

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHO YOU ARE

Thyme Care is seeking a highly analytical, operationally grounded leader to serve as Senior Manager of Clinical Innovation & Design. This role owns the economic and operational performance of care delivery programs across their full lifecycle, from early concept and pilot through scaled execution and ongoing optimization.

In this role, you will evaluate new and existing programs through a rigorous performance lens, integrating clinical outcomes, member experience, utilization and cost structure. You will partner closely with Clinical, Operations, and Finance leaders to actively monitor and understand the P&L drivers of our care delivery portfolio, identifying where performance is strong, where economics are under pressure, and which levers can be pulled to improve sustainability without compromising quality.

In addition to contributing to program design and early-stage development, this role also ensures programs deliver measurable value. You will help shape decisions about where Thyme Care invests, which programs are ready to scale, how scaled programs should evolve, and when initiatives should be refined or retired. Positioned at the intersection of care delivery operations, design, and financial performance, this role helps shape how Thyme Care operates and continuously improves a sustainable care delivery model.

As the Senior Manager of Clinical Innovation & Design, you will help ensure Thyme Care’s care delivery programs deliver meaningful, measurable impact. This role focuses on assessing program performance across clinical outcomes, utilization, and cost, and working cross-functionally to refine, scale, and sustain programs over time. Reporting to the Director of Clinical Innovation & Design, you will:

• Evaluate program performance: Define success metrics and monitor care delivery programs across clinical outcomes, member experience, utilization, and cost. Identify trends, variation, and opportunities for improvement.
• Support ROI and sustainability assessments: Partner with Clinical, Operations, and Finance teams to evaluate the effectiveness and sustainability of new and existing programs. Help inform decisions about program refinement, continued investment, and scale.
• Translate insights into action: Synthesize clinical, operational, and performance data into clear, actionable recommendations for leaders and frontline teams. Support implementation of changes that improve effectiveness and efficiency.
• Partner on program design and evolution: Contribute to early program design to ensure initiatives are operationally feasible, measurable, and positioned for scale. Help evolve programs over time based on performance learnings.
• Support operational optimization: Work with operations and clinical leaders to identify process, staffing, or workflow adjustments that improve program performance and consistency.
• Drive cross-functional alignment: Collaborate closely with Clinical, Operations, Product, and Finance teams to align on goals, metrics, and execution plans.
• Build repeatability and scale: Help translate successful programs into clear playbooks, metrics, and operating norms that support consistent delivery across teams.

Performance-oriented: You are motivated by results and care deeply about whether programs actually work.
Analytical: You are comfortable working with data, identifying patterns, and translating insights into decisions.
Operationally grounded: You understand how decisions play out in real care delivery environments.
Structured and organized: You bring clarity to complex, cross-functional work.
Strong communicator: You can translate performance insights for clinical, operational, and executive audiences.
Collaborative: You build strong partnerships across teams and perspectives.

WHAT YOU’VE DONE

• 6–8+ years of experience in healthcare innovation, clinical operations, business operations, consulting, or related fields.
• Experience evaluating program performance, including outcomes, utilization, and cost.
• Demonstrated ability to work cross-functionally with clinical, operational, and analytics partners.
• Strong project management and organizational skills.
• High data literacy and comfort working with dashboards, analyses, and performance metrics.
• Excellent written and verbal communication skills.

BONUS IF YOU HAVE:

• MBA or other advanced degree with a focus on strategy, operations, finance, or healthcare management.
• Background in management consulting, healthcare strategy, or internal business operations.
• Experience in oncology, palliative care, or other complex care delivery settings.
• Proficiency with SQL, Looker, or other analytics and business intelligence tools.
• Experience working in value-based care or alternative payment models.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $145,000-165,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.