Senior Manager, Order Management

As the Senior Manager, Order Management, you are responsible for overseeing the global end-to-end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a team of order management specialists and our outsourced partner, optimize workflows, and collaborate cross-functionally with Sales, IT, Product & Engineering, Finance, and Customer Support to drive process improvements and scale our business and support growth opportunities.

What you’ll do:

• Oversee global sales contracts/sales order processing and review to ensure timely and accurate order fulfillment.
• Analyze and evaluate existing contract review processes using key operational metrics, identify areas for improvement, streamline workflows, and implement best practices to ensure accurate billing and revenue recognition.
• Serve as the point of escalation for complex contracts and order processing issues.
• Closely partner with sales leadership in driving new sales and product initiatives, improving existing processes and identifying opportunities for sales training
• Lead, mentor, and develop a high-performing Order Management team by setting clear performance expectations, conducting regular reviews, and fostering a culture of accountability and excellence.
• Develop and execute resourcing strategies (including in-house and outsourced talent) to meet evolving business demands, ensuring scalability and the right expertise for short- and long-term success
• Support new product launches, new sales initiatives and market expansions by ensuring scalable order processes.
• Collaborate with the Sales, IT, Product & Engineering, Finance teams to streamline order-to-cash processes, improve operational efficiency, and resolve issues.

What we’re looking for:

• Our PinFlex future of work philosophy for this Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month. 
• A demonstrable background in people management that is aligned with our mission and core values
• Extensive knowledge of financial systems (e.g. Oracle, SAP), CRM systems (i.e. Salesforce), reporting tools and other accounting systems
• Extensive experience in Order Management, Sales Operations, Revenue Operations, or a related field, preferably in an internet advertising company
• Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
• Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis
• A minimum of ten years of experience driving large order management function across a global organization
• Five or more years of people management experience
• Bachelor’s degree in Business Administration, a related field or equivalent experience

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 2 times per month.

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.