Senior Manager, Solution Engineering

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 03/25/2026.About the Role

Come join the Salesforce Solution Engineering leadership org, focused specifically on Slack within the SMB segment — the engine of innovation and the fastest-growing part of the Salesforce ecosystem. In this role, you will lead a team of Slack Solution Engineers who act as strategic partners to growing businesses, helping them unlock the power of Slack to transform the way they work, communicate, and collaborate.
The SMB SE organization is built on a "Founder Mentality." We hire leaders who are comfortable navigating shifting priorities with grace and who view complex business challenges as opportunities to be creative and innovative.

Your Mission as a Slack SE Leader

This is a frontline leadership role where you will work alongside your team and directly with customers to deliver impactful outcomes. You will:

• Lead Transformation Efforts: Guide SMB customers through their digital transformation journeys, offering strategic counsel on Slack adoption and achieving long-term success

• Inspire "Collective Genius": Build and nurture a diverse team of Slack Solution Engineers, fostering a culture of technical excellence, quality, and continuous learning

• Scale Go-to-Market Impact: Partner with Sales leadership to develop bespoke plays and reusable assets, codifying wins into playbooks that drive Slack's growth in the SMB segment

• Shape Solutions: Ensure your team designs and demonstrates impactful Slack solutions that resonate with SMB needs, from executive-level conversations to deep technical Proof-of-Concept delivery

• Champion Product Innovation: Serve as the "Voice of the Field" to Slack Product and R&D, distinguishing unique edge cases from systemic needs to influence the Slack roadmap

Key Responsibilities

• Partner with Sales leadership to communicate and deliver Slack's transformational value proposition for SMB customers

• Lead the team in driving Slack adoption, activation, and expansion in key accounts

• Maintain excellence standards where every SE continuously develops their Slack platform knowledge, certifications, and AI/workflow expertise

• Partner with SI partners and internal enablement to support AEs and SEs across the SMB organization

• Collect "Voice of Customer" insights systematically to ensure the Slack roadmap reflects SMB field reality

• Attract, develop, and retain top-tier SE talent, creating a culture of performance, innovation, and career growth

Who You Are -Experience

• Collaborative platform or enterprise SaaS sales/SE experience, with a strong preference for candidates who have worked with Slack or adjacent Salesforce core products (Sales Cloud, Service Cloud). An understanding of how Slack attaches to and amplifies core CRM value — driving ACV growth through cross-sell and attach motions — is essential. Familiarity with greenfield sales strategies and net-new customer acquisition is a strong plus.

• A genuine passion for the SMB segment and the ability to thrive in its pace — high velocity, fast deal cycles, rapid implementation, and a "test and learn" culture. Paired with demonstrated leadership experience (whether through direct management, team lead roles, or leading through influence and cross-functional collaboration), this person knows how to move fast, bring people along, and build something meaningful in a scrappy, high-growth environment.

Leadership & Strategy

• 3–10+ years of leadership experience with a track record of building high-performing teams

• Founder Mentality: You treat the business as your own, lead with empathy, and model calm focus even during complex projects

• Excel at working cross-functionally — partnering with Sales, Enablement, Product, and the broader ecosystem

Technical Authority

• Strong technical background with 5+ years in Solution Engineering, Consulting, or similar roles

• Deep understanding of the Slack platform — from workflows and automation to Slack AI and integrations — with the ability to coach your team on technical details

• Proficiency in enterprise collaboration, IT architecture, and business process integration

Transformation Mindset & Operational Excellence

• You move beyond features to focus on business transformation and measurable ROI

• Experience leading collaborative customer workshops that reimagine business processes

• Data fluency with adoption metrics, consumption ACV, and ROI analysis

• Hands-on leadership style with willingness to be in the trenches alongside your team

Your Impact

You will set a culture that makes your SEs excited to come to work — supported, challenged, and building the future. You'll serve as a trusted advisor to your team, helping them navigate the evolving Slack roadmap and find creative solutions. Most importantly, you will redefine what's possible for SMB customers, turning Slack into the operating system for their business.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,190 - $229,670 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $170,660 - $252,630 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.