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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
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Job Summary
The Market Insights team is responsible for designing, executing, and analyzing custom quantitative and qualitative consumer research studies that address strategic business questions and support key initiatives of Altice USA.
The Market Insights Senior Research Analyst reports to the Senior Director of Market Insights and supports the day-to-day management of primary consumer research projects and analysis. They will work closely with the Senior Director to take primary research studies from inception to successful completion with strict adherence to established processes and guidelines that promote flawless research execution. Candidates should have a deep understanding, competency, and enjoyment of managing the operational aspects needed to execute custom research studies from start to finish.
Responsibilities
Responsible for all operational aspects and project management of in-house primary custom research for Altice USA including assisting with questionnaire development, advanced survey programming, sample plans, quota management, field and incentive management, data cleansing, weighting, data processing, tabulation, and handles day to day survey platform management, ensures adherence to project timelines and provides oversight of end-to-end research process. Supports Senior Director in data tabulation, analysis and report preparation for all in-house custom research
Manages 3rd party vendors on purchasing panel sample (RFP), managing field while staying within budget.
Proactively integrates internal data sources to enhance analysis and insights.
Supports Senior Director with vendor contract renewals, RFP's and budgeting of vendor support hours and ad-hoc services.
Qualifications
4 -6 years experience in primary research, preferably at a custom full-service quantitative research supplier
Minimum Education: Bachelors Degree, preferably in research or analytics-based disciplines such as social sciences and/or data science
Demonstrated ability to manage numerous projects autonomously, problem solve, and display high levels of attention to detail
Some experience with writing survey questions and drafting questionnaires that meet the study objectives according to the research plan.
Familiarity with programming and survey link testing using survey programming tools (Qualtrics preferred) and an understanding of how to transfer questionnaire designs to an online programming platform
Supporting the research team by helping to analyze data and provide assistance with searching for the story.
Help draft reports, post data, create new charts & graphs, etc. that address the business questions and objectives.
Proficiency in Excel and PowerPoint a must.
Proficiency in creating tab & banner plans and/or working with data tabulation software (Marketsight preferred or other similar platform like Q, Tableau, Google Cloud Platform, etc.). • Expertise in using data tabs to analyze and post data.
SPSS experience is a plus (or some use of other statistical software like Python, R, SQL, etc.)
Some familiarity with various quantitative research techniques (Concept Testing, Conjoint, Max-Diff, Tracking Studies, etc.)
Some experience analyzing unstructured data (eg.text analytics, sentiment analysis, content coding)
Candidate must be energetic, a multi-tasker and results driven.
Curiosity and desire to learn and work in a collaborative, team environment.
Experience in telecommunications or media industries (Internet, Mobile, TV, Streaming services) is a plus.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00 - $126,684.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty