The Senior Microsoft 365 Engineer handles level two issues, focusing on M365 Security, troubleshooting, and optimizing client environments while collaborating with the team.
The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point.
Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.
Essential Duties
- React and resolve cases submitted or automatically alerted by monitoring tools
- Troubleshoot advanced issues and provide solution options and recommendations
- Proactively provide escalation within M365 tenant environment
- Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
- Aid other team members in the resolution of cases within the scope of skillset
- Assist with information gathering and reporting to either clients or Client Success Managers
- Collaborate with senior engineers to escalate issues as needed
- Develop, maintain and update technical knowledge base articles
- Some client interactions will be required
- Collaborate with peers across Managed Services Practice
- Participate in an on-call rotation
- After hours / weekend work may be a required
- All other duties as assigned
Required Knowledge, Skills, and Abilities
- 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
- Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
- Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
- Microsoft Exchange Online (Online Protection)
- Microsoft Endpoint Configuration Management
- Microsoft Intune
- Mobile Device/Mobile Application management
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft OneDrive for Business
- Knowledge of Microsoft 365 cloud solutions
- Microsoft 365 management and administration
- Scripting for automation (i.e., PowerShell, VBScript, etc)
- At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
Preferred Knowledge Skills, and Abilities
- Three or more years in Microsoft environment including M365
- Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework)
- Intermediate understanding of Active Directory, Group Policy, etc.
- Microsoft Sentinel Understanding
- Experience working for an MSP
- Experience navigating ticketing systems such as Service Now
- Experience using monitoring tools such as Logic Monitor
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
NRI North America New York, New York, USA Office
810 7th Ave, New York, NY , United States, 10019
Similar Jobs
Food
The Senior Engineer for Microsoft Dynamics 365 F&O will manage project lifecycles including design, development, integration, and maintenance of database applications, while supporting and mentoring a team.
Top Skills:
Azure DevopsLifecycle ServicesMicrosoft Dynamics 365 F&OPower BIPower PlatformSQL ServerSsrsVisual StudioX++
.jpg)
Cloud • Information Technology • Software • Business Intelligence
The role involves engineering, implementing, and supporting Microsoft 365 messaging and hybrid identity solutions, leading migrations, and mentoring junior engineers.
Top Skills:
Azure Ad ConnectEntra IdExchange HybridExchange OnlineMicrosoft 365Powershell
Logistics • Transportation • 3PL: Third Party Logistics
The Senior Software Engineer will design and implement solutions on Microsoft Dynamics 365, focusing on cloud-oriented applications, technical delivery, code reviews, and leading engineering practices.
Top Skills:
.Net CoreAzure FunctionsC#EsbJavaScriptKafkaMicrosoft Dynamics 365Power PlatformPythonReactSsisTypescript
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
