Status: Exempt (Salaried)
Department: 115 – Information Technology
Position Summary
Under the guidance of the Director of Infrastructure Architecture, Engineering and Operations, this position supports the 24x7 Global Network Operations for Plug Power and its diverse business units through meticulously planning, documenting, and executing best practices for wireless and wired network services and systems. This is an industrial manufacturing network engineering position, requiring physical abilities and ability to work in very extreme temperature environments, potential heights of 50-60 feet along with roof installations and to participate in activities in OSHA regulated environments such as manufacturing and hydrogen production facilities. In addition, this role will support Plug’s product manufacturing with fiber runs and splicing in products, setup of telemetry and tracking systems through Wi-Fi, stabilization and improvement of cellular data and wi-fi communications, setup, management, and support of installed equipment (firewalls, routers, switches, IPC’s).
Core Duties and Responsibilities
Assist in determining the IT needs of the company to support daily operations. Coordinating, planning, maintaining, and troubleshooting all IT- related activities so the company has the necessary infrastructure, network capability, monitoring and compute tools (software/applications) to operate efficiently and securely
Recommends, plans, develops, and implements network configuration changes and/or upgrades to maintain appropriate levels of service and security to user community
Analyzes, identifies, and resolves communication problems occurring between servers, workstations, PCs, and the Internet
Troubleshoot and administrates daily issues with circuits, fiber, routers, switches, VoIP, and any security vulnerabilities
Assists in managing the IT implementations for new business locations and acquisitions, as well as, upgrades/improvements/patching to existing infrastructure
Develops and monitors Local Area and Wide Area Network (LAN and WAN) performance and utilization statistics and prepares periodic reports for management summarizing network status
Works on impactful, prioritized projects to meet organizational needs/directives
Communicates and coordinates with outside vendors in support of email, internet, and service needs
Maintains documentation on site layouts, system flows, processes, policies, and procedures
Exercises entrepreneurial spirit and can-do attitude to assist in the design, implementation, and maintenance of daily operations of the global network and connectivity needs of the organization
Maintains a 100% accurate inventory of IP addresses, configurations, and network topology diagrams
Documents procedures for troubleshooting and data collection for resolution for level 1 EUS services
Trains and partners with Network Operations Center (NOC) staff on network monitoring systems and alert response coordination to documented procedures
Duties may include the purchase, configuration, placement of all physical Infrastructure platforms/assets requiring physical equipment
Education and Experience
- A minimum of 10 years IT professional experience with a global network required
- 5 years of hands-on, field network deployment experience in complex operations or manufacturing facilities
- Ability to lift to 100 pounds and remain standing for multiple hours per day
- Understanding of TCP/IP, and PC networking, routing protocols including an engineering level capability and deep knowledge of network communication concepts as they relate to network topology and support
- Ability to create and maintain diagrammatic representations of network configurations using Visio or other graphical topology tools
- Experience leading and managing IT projects and supporting existing networks and infrastructure
- Strong critical thinking/critical thinking skills required
- Project Management skills and the ability to prioritize with and without direct input or supervision
- Ability to work independently, be resourceful, and communicate effectively in a decentralized environment
- Advanced knowledge of SOPHOS Firewall, Extreme Routers, Wireless Access Points and Switches, Cisco ISR, Aruba Networking gear, Big Leaf Extreme, EMC, and ESXi networking-based solutions
Pay Rate:
$83,900.00 - $125,800.00We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.
✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓401(k) with 5% company match
✓Bonus eligibility
✓Paid time off including vacation, personal and sick time
✓Paid Holidays
✓Wellness Reimbursement Program
✓Potential to apply for Tuition Reimbursement
✓Fertility and Family Building Benefit
✓Employee Referral program
✓Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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