Senior Observability Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are looking for talented, creative, and proactive individuals who are passionate about solving complex business problems and contributing to the next generation of modern applications. Our goal is to help our customers understand the connections between application performance, user experience, and business outcomes, thereby creating exceptional customer experiences. Join us in shaping the future of Observability Engineering within our Intelligent Operations team with innovative data and integration solutions tools.

Responsibilities

• Implement and maintain cutting-edge Observability solutions utilizing tools like New Relic, Datadog, AppDynamics, or Dynatrace for our large-scale enterprise customers.
• Develop and maintain systems for effective monitoring, logging, and tracing, ensuring scalability and reliability.
• Collaborate with cross-functional teams, including software engineers, product managers, and data scientists, to build resilient systems.
• Integrate observability practices into different engineering workflows and lead the adoption, optimization, and integration of products within the customer’s business infrastructure.
• Create custom dashboards, set up alerts, and develop AIOps rules, ensuring effective tracking against goals/KPIs.
• Provide technical support in post-sales processes, including installation, deployment, training, technical check-ups, and escalation management.
• Identify performance bottlenecks and anomalous system behavior and resolve root causes of service issues.
• Stay updated with the latest trends in observability, logging, monitoring, and cloud technologies and introduce innovative solutions and best practices.
• Participate in strategic technology planning, focusing on scalability, cost-effectiveness, and risk management in observability infrastructure.
• Document observability systems and processes comprehensively and prepare reports for management on system performance and reliability.
• Utilize Infrastructure as Code (IaC) principles for efficient infrastructure provisioning and management.

Qualifications

• Minimum 3-5 years of hands-on experience with Application Performance Management tools such as Datadog, New Relic, AppDynamics, Dynatrace, Splunk ITSI, Honeycomb, Chronosphere, Riverbed Aternity/Alluvio, ExtraHop, & Logic Monitor.
• Hands-on experience with cloud-native, open-source solutions like Prometheus, Grafana, ELK stack/Elastic.io, OpenTelemetry (OTEL),
• Experience with public cloud solutions like CloudWatch, App Insights, etc.
• Strong understanding of network & system management solutions, distributed systems, networking, and database technologies.
• Operational background and familiarity with ITIL ITSM, SRE, or DevOps best practices and principles.
• Excellent problem-solving skills, organizational, project management, and communication skills.
• Eagerness to collaborate, contribute to team success, and a continuous learning mindset.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.