Senior Onboarding Customer Success Manager

Role Purpose Statement: 

As an Onboarding Senior Customer Success Manager, you will help lead our customers into their Ping Identity journey, ensuring the successful deployment and realization of value for our customers. You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager.

Main Responsibilities:

• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for  our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Required Skills & Qualifications

• Deep expertise in leading the delivery of enterprise level Customer deployment projects
• Management of technical projects consisting of both customer and vendor members and stakeholders
• Understanding of the value proposition of Ping Identity
• Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
• Ability to lead individuals, teams or multiple groups
• Outstanding written and verbal communication skills with team members and audiences of all levels
• Planning and overseeing preparation and dissemination of project communications
• ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
• Excellent people management skills, including the ability to influence, negotiate and achieve results
• Proven expertise in managing conflicting priorities and escalations under pressure
• Willingness to travel to client locations to deliver professional services when needed (less than 25% travel

Salary Range: $87,000 - $116,000 + variable pay

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.