Senior Operations Manager

Vocal is seeking a skilled and motivated Senior Manager of Operations to support our growing team. In this position, you will play a critical role in managing the smooth execution of our daily operations — working to build, run, and continuously improve the systems that power our work. 

Responsibilites

Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership
Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities
Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs
Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively
Support programs directly as needed — including onboarding coordination, account setup, and process implementation
Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team
Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results
Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.

Qualifications

6+ years of professional experience in operations, project management, organizing, or a related field
Demonstrated experience managing staff and leading cross-functional teams or workstreams
Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams
Proven ability to build, scale, and document operational systems across an organization
Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management
Strong time management and prioritization skills — comfortable owning multiple workstreams and competing priorities under strict deadlines
Proficiency with Notion, Google Drive, and Airtable; ability to quickly onboard to new tools
Strong attention to detail and a self-directed, solutions-oriented working style
A sense of humor, humility, passion for progressive political issues, and desire to be a team player.

Benefits

Health insurance covered at 90% for full time employees; Dental and Vision available
Flexible PTO and sick leave
401(k) plan & company contribution